Muckleshoot Casino

11/20/09

I've Had Enough

by Bonneylakebob at Citysearch

After encountering negativity with 3 different employees working at 3 different jobs I am convinces that the problem goes deeper that these three individuals.

Change Person - A native American female that refused to provide a request for change when requested by myself and my wife. We are a racially mixed couple. I am black and my wife is white

Cocktail Waitress - While playing the slots along with 6 other people on the line, four of us ordered drinks. She returned with orders placed by the other players but did not bring my drink. I was the only black player on the line.When I questioned her about my drink, she shruged, walked away and never brought the drink.

Valet Parking - The wife and I walked up to the Valet Shack, presented our claim check to the attendant. When we walked up, we were the only customers present. Shortly thereafter, two asian females, a hispanic male and an asian couple arrived. The asian couple was greeted by name and received their auto first, although they were the last to arrive. The two asian females received their car next. Guess who got their vehicle last. When I advised the attendant that I would have a word with management about the service, he advised me that he did not care because he was management.

I had been a loyal customer of the Muckleshoot Casino from day one but the incident with the Valet Attendant was more than I could take. I have used all of my Players Club Points, will not accumulate any more, and I will never enter that establishment again.

I do not believe these three employees spontaneously decided, individually and at different times, to be complete jerks. It is my belief that these type attitudes are pervasive and is tolerated by those in charge.

Scratch one customer

• Pros: Free Entertainment
• Cons: Arrogant,employees, lousy service, racism

10/25/09

Muckleshoot Casino Cheats

by cheatedandthreatened at Citysearch

The Muckleshoot Casino in Auburn has become an organization led by thugs and goons. My wife and I have gone there for years celebrating many occasions as well as 'just for fun'. We've spent lots of $ and won a few Jackpots over the years. Until a recent event, I would have recommended going there... BUT, the other night after playing for hours and losing several hundred dollars, my wife won a Jackpot! Yeah, we were happy! We got a little bit of our money back but most importantly we were having a great time. Crowds gathered around to share our excitement while we waited for the staff to bring the money out. Then.. instead of bringing her prize, the manager came out surrounded by a group of aggresive/angry body guards to tell us her id was no good and the Jackpot would not be paid. This was the same id that had been used several times over the past eight years to collect winnings at that same place. They have everything on computer so they knew that. The big boss waved his arms in my wife's face as she cried. Well.. I came unglued and cussed them out! ...then the goons came after me and 'escorted' me off the property leaving her alone in the place to try and reason with them. There is much more to the story but you get the point. They have turned into nothing better than an organized gang of high priced thugs. You might wonder if my wife got her Jackpot after all the drama? The answer is NO! Please don't waste your money there. It's not safe and they discriminate. I'll leave it there. This was my 'Muckleshoot Moment'...

• Pros: none
• Cons: all