Merry Go Round

Forget about customer service if anything is wrong!. We wanted to support a local business and also wanted to purchase our products at a store (rather than online) in case we had any issues, etc. We had an issue with our furniture and the service was horrible, they basically referred us to the distributor and would take no ownership or accountability. If we had known this at the beginning, we would have just ordered on line and save ourselves a lot of money and probably would have received better service.…

Find somewhere else to shop. My wife and I recently had our first baby, and when started looking around we really wanted to support a local shop. Merry go round is right across from the hospital and it seemed a good place. I saw some negative comments about being treated rudely, but my first impressions of the staff were that they were friendly so I disregarded them as people with a bone to pick. This was a mistake.

After placing a large order with them for furniture, I started to have fewer and fewer positive experiences and heard more bad things through word of mouth. Among their lesser points:

- They seriously under staff the store so getting through by phone is very difficult. They did not even pick up the phone 50% of the times I called

- The inventory is super thin. What you see on the floor is quite likely all they have in stock

- They have a 50% restocking fee on most things you order, even off the shelf non-custom things. They do enforce this despite not mentioning it at the time of sale and only putting it in the fine print.

- Everything I, or other people I know who have ordered from them, has been late.

- My friends that have had disputes with the store have stories of things going sour very, very quickly.

I've discovered many, many other locally run stores in the Seattle area with better customer service, pricing, and who actually keep things in stock. With all the stress of having a baby, dealing with this store is not an experience I could recommend to anybody.…

Lousy. I ordered a stroller from Merrygoround 6 weeks ago and was told it would be in in 2 weeks. I have since had my baby and for the last three weeks have been told they were expecting it any day. I have really had the run-around with this store and will not be shopping here anymore. I should have just ordered the stroller online. I am mostly frustrated because they won't give me a good explanation. Never pay the full price on something if they order it for you - just pay the minimum until you receive it!…

DON'T shop here; disregards safety concerns. Such a disappointment! This store is cute and is apparently locally owned. We loved it when we first discovered it recently and have made numerous purchases over several visits. Indeed, we?ve brought in half a dozen other customers.

We were terribly disappointed by the rude and dismissive treatment we got when we tried to report to them a faulty product. While the rudeness was upsetting, it's worse that they choose to knowingly sell faulty and potentially unsafe products ? with the justification that they won?t order more. That?s irresponsible and unethical.

We recently purchased a little metal kazoo toy. Within an hour of giving it to a four-year-old, we noticed paint had chipped off the mouthpiece ? apparently swallowed by the little girl.

We notified the store of the problem during a future visit (didn?t even try to return it, just wanted to warn them.). At first, they dismissed our concerns by saying the store wasn?t planning to order more of the toys. But what about the toys left on the shelves, we asked, shouldn?t those be pulled? Apparently not. When we tried to explain that it?s dangerous for children to eat paint (whether or not it contains lead,) we were again blown off. Given how they run their business: Be on the safe side, shop elsewhere.…