Bellevue >Lexus of Bellevue
Unpleasant. I recently purchased a new Lexus. Edmunds requested feedback about the dealerships with which I interacted and I provided an honest opinion of my experience. Lexus of Bellevue called me the following day and asked me to remove the post as it reflected negatively on them. I declined as I felt this would be dishonest and a disservice to an online community of consumers. Shortly thereafter, they posted a curious rebuttal. (You can see the initial review titled 'greedy dealership' and the dealer comment on the Edmunds website under the sales reviews.) Since this is not the proper forum for a rebuttal match, I'll refrain from further comment and hopefully the reader can see how distasteful my experience was (and continues to be) and avoid a similarly unpleasant situation.
We?ve reached out to you about your honesty.You didn?t purchase from us.The vehicle (one only) was inbound with multiple offers.Your deposit was first.Later you tried renegotiating price.We were unwilling to, and voluntarily refunded your deposit.You accuse us of exploiting a natural disaster;that?s absolutely false!We do apologize for our salesman?s attitude,we do not condone that,even if our business is the victim of a natural disaster.
Mark D. Babcock
Lexus of Bellevue
Excellent Service. We bought a 2011 RX350 in April. When we picked up the car it only had 25 miles on it. After we got home my son, who is taller than me, spotted a small chip above the driver side door. Some people may not care, but after we had spent so much money, I wanted a perfect car. We immediately called our salesman Myron M. He helped us negotiate with his manager, and scheduled an appointment with the service to get it fixed. I also got a new loaner to drive home. The car was ready on Myron’s day off, he even came in to personally deliver the car to me. We've bought seven new cars over the years. However, out of all the sales people we have met, he is the friendliest. He felt like a friend who was helping us find the car we really wanted rather than an average sales person. Most importantly, he took initiative and helped us take care of any problems we had (changing the color after we ordered, fixing the chip, etc) so as to make sure that we were happy with the purchase. It was a very pleasant experience doing business with him.
Excellent sales and finanicing!.
I went in to get a CT 200h and they did everything right. When I buy a car I've already done the research on the web and it's only a matter of making sure the car is what it seems on the web. In short I go to buy a car, not to be sold a car.
I got almost full Blue Book for my trade-in (Volvo S60), which made me very happy.
At one point the sales rep mentioned that if I wanted a CT 200h, I should buy sooner rather than later. That would sound like a line out of a lot of sales reps, but I could see the entire lot and yep, they were down to the last 2 or 3. And given the popularity of the car and the wait time for more showing up (due to the disaster in Japan) it was the right move.
They did an excellent job of making sure both my wife and I were happy with the car, and worked hard to make sure we got the most discounts for a loan.
I'd recommend Lexus of Bellevue to anyone wanting a Lexus, and sorry if I took one of the last CT 200h's :)
Great Experience. Lexus has once again done a spectacular job of taking care of me and my car! This was an insurance situation because I was in an accident and my rear bumper was torn off. Although my insurance company was not communicative, Lexus has maintained excellent communications with me throughout the experience, helped to keep the process moving efficiently and as usual, made it an excellent experience for me. Thanks Lexus of Bellevue!
They are a scam.
This place wants your money fur sure. They certainly don't care about you. What a bunch of snobs.
You will hate this place if you have any self-respect. Car dealership at its worst.
AVOID AOIVD AVOID this place!
Mike J, my name is Eve Schille, I am the Customer Relations Manager at Lexus Of Bellevue and I am very sorry to hear that we are not accommodating your request. The last thing that Lexus Of Bellevue wants is to disrespect the wishes of our ?potential? guests. We would like the opportunity to make this right for you, please contact me and I will get this handled. You can reach me directly by email at eschille@lexusofbellevue
Truely Outstanding. I own a new Lexus LS460 and got a "ding" on my windshield. I called the service department of Lexus of Bellevue, and was told to go to Safelite Auto Glass in Bellevue for repair. I did, and to my surprise they did not only did a marvelous job, I cannot even see where the ding was (even though they told me that it will probably not disappear, just won't spread), but as a courtesy to Lexus of Bellevue, which sends them so many customers, they did not charge me a dime. They did not even take my insurance info. I think that it is rare nowadays to get such excellent service. Thank both to Safelite and to Lexus of Bellevue!
Perfect service at Lexus of Bellevue. I was completely satisfied with the service at Lexus of Bellevue. Fast and friendly. My car looks great. Couldn't ask for more.
Good Experience at Lexus of Bellevue. I have been a Lexus of Bellevue customer through four cars and I have always had good experiences. I have a favorite salesman now and he is pleasant and determined to solve my issues. Lexus of Bellevue is dedicated, conscientious and provides excellent service. Thanks guys!
Lexus of Bellevue Professional and Courteous. The Lexus of Bellevue service staff are very professional and courteous. My service was completed sooner than expected, I had been waiting there for it and was able to move on with my day. The waiting area is very comfortable and spacious so I didn't mind waiting anyway. The Lexus of Bellevue courtesy car wash provided was deal closer for me; complete wash and rinse inside and out. It makes me feel like I am driving a new car. Don't change a thing and keep up the good customer service!
Thank you very much for your review, it's customers like you that make working hard meaningful.
Lexus of Bellevue has diligent service department. The Service Department at Lexus of Bellevue was very diligent in following up on services and extended warranties I had. They also went beyond and discussed repair options with the original dealer I purchased my Lexus from. I have not seen this level of service anywhere so far. Thanks.
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