Cadillac Oldsmobile-Belleve

07/06/08

New loaction - horrible service

by dyanach at Citysearch

New ownership = horrible service. We took our Escalade their for a fairly simple service, something we had done several times in the past at the old Cadillac location. Unfortunately, we did not receive the same great service we had before and it's apparent that the new management is out for every dime they can get. Our service rep tried to upsell us on a bunch of useless services and paperwork was essentially forged. When asked to explain services/charges we received a lot of double talk and management was downright rude. We won't be back for service and based on the way we were treated, would certainly not recommend purchasing a car from this dealership. Everything about the process from start to finish was shady and that was just for simple maintenance...I can't imagine how they'd be in trying to negotiate a car sale!!

• Pros: The Lot attendant was very nice/polite
• Cons: everything else - service, management, especially service rep

08/25/07

Awful service department

by kl7873 at Citysearch

I would really not recommend this place. We bought a car from them in 1997 and were pretty happy with the purchase as well as the work done there... until the warranty ran out. It was at that point that the guy we were working with in the service department started really pushing it with how much labor he charged for projects and the last straw was when he charged us for five days of labor and didn't even fix the problem. The engine light was coming on and after five days of work in which they had supposedly found the "electrical problem," the engine light came back on on my way out of the parking lot. We took it to a transmission place on the advice of my uncle, who is a mechanic, and they were able to fix the superficial transmission problem for less than $500, incl parts and labor--our service rep at Bellevue Olds/Cadillac hadn't even had his transmission guy look at the thing in those five days we paid for!! When I confronted the guy at Bellevue Olds/Cadillac about it he shrugged his shoulders and said, "that's too bad."

Take it from me--take your business elsewhere. Or be prepared to watch hawkishly for any funny business servicing the car once your warranty expires.

• Pros: they will pay for a loaner when you need major work done
• Cons: watch your back with these guys, they'll swindle you if they can

08/24/07

Worst Place Ever

by christy9011 at Citysearch

My dad bought a car here also.. When he test drove the car it was great. When he bought it the next day it want the same car. Was dirty and had a problem with the clutch... He called and complained and they didnt even care since they already had his money... Very rude and not helpful!!! Never Buy a car here.. All they care about is making money and NOT ABOUT THE CUSTOMER.. There needs to be more laws to protect the consumer!!

• Pros: nothing
• Cons: Rude Staff, Not helpful