06/25/09

Thank you Tiffany!

by nina_chao

Tiffany and the staff there were wonderful during my first visit and went out of their way to make the experience comfortable. It was an impromptu shopping trip with my two little girls as I dropped a watch off for service. They helped entertain my girls so I could view a few items. I didn't feel they were condescending and I definitely didn't feel pressured. I'm pretty granola-style wearing Crocs, drive a Volvo stationwagon, and went to UC Santa Cruz. I had been going to AG for years to service watches and I always felt it was personalized and attentive service. I also enjoyed the easy parking and being away from the hustle/bustle of a mall. This was our first purchase there. Tiffany took the time to show me several watches and explain all the fine details. I finally bought my husband a Rolex GMT Master II a week later over the phone while traveling out of town. The gift to last a lifetime for Father's Day and about 20 years of missed gifts. I usually don't buy gifts for my husband because he is quick to buy items he loves. I already knew he had been eyeing several watches online, but I kept putting him off the idea because of impostors etc... Ofcourse it's not an issue at AG. BTW, they went above and beyond with everything including the details of packaging because I had it shipped and with follow up. I do not hesitate to recommend them.

• Pros: Surprise, a cabinet of toys to entertain little ones.
• Cons: Closed Sunday

10/30/08

Thank you, Steven!

by sncmg

I just had my twenty year wedding anniversary and I needed to find a ring for my wife. I didn't want to buy something that you could find in a mall, and a bud told me to go to Alvin Goldfarb Jeweler. I went in a couple of weeks back and was helped by a nice lady named Katy (sp?).

I told her that I didn't know too much about jewelry, but what the occasion was. Katy took me around the store and showed me a half dozen different, really beautiful rings. While she was doing this, she asked me a bunch of questions about the kind of fashion that my wife liked. The sixth one was 'it'. She told me that she thought my wife would love this one. It wasn't the most expensive she'd showed me, but it wasn't inexpensive either. (After twenty years with me, I figured Donna's worth it!)

Katy introduced me to Sarah, who took care of ringing up the sale and putting all the paperwork together. I was introduced to Steven, Alvin's son, who took the time to chat for awhile. One of the things he told me was about this website, and he asked me to take a look at it and review my experience in his store.

I am happy to, especially after reading some of the whining comments I read here.

I know from being in retail when I was a kid, that a lot of people seem to think that their excrement has a particularly neutral aroma, but a couple of these were just wrong. I have to believe that they're from competitors, as I've now been in the Goldfarb store twice, and both times I've been greeted with smiles and great customer service. Sarah even remembered my first name, ten days after we'd met.

These guys were all great. Their stuff isn't cheap, but neither am I and more importantly, neither is the woman I married twenty years ago.

Thank you, Steven! For having a wonderful store and great people. I will be back. After all, Christmas is coming!

• Pros: knowledge, customer service, quality of goods
• Cons: none

10/26/08

Great experience

by JohnRRobbins

I had a great experience getting a watch at Goldfarb's. I researched the watch online and visited the Bellevue store serveral times before making a decision. They were very helpful each time. I spoke to two different salespeople, Katie and Angela. They were great and no pressure. I was picking between a Rolex and a Breitling. I got the Breilting but I love watches so I am still thinking about the Rolex. Mr. Goldfarb sized the watch for me. I thought that was a nice touch. Price, service and knowlege were all first rate. It was their follow-up which made me want to write a review. I'll definately go back.

• Pros: easy parking. nice people. great selection
• Cons: not open on sunday