Bellevue Club Hotel

11/08/07

Ruined my Anniversary

by dknabel at Citysearch

I do not recommend this place. Extremely disorganized. I find it hard to believe that they consider themselves a luxury hotel. I had planned one of their packages that included a spa treatment. Made the appropriate reservation in both places (hotel, and spa) well in advance. Upon arrival, we had to wait an hour past our check-in time. We were invited to stay in their tearoom. This only gave us less than an hour to get into our room and head to the spa for our treatment. As we were about to head down, I called to confirm our time, and the receptionist non-chalantly told me that she has no confirmed appointments. After a large amount of time trying to deal with this place, the manager in charge at the time called us 2 hours later and essentially told us that it was "kind of our fault", but did manage to reduce our price from $600 to $250. (although, they put a hold on my card for the $600 amount). Regardless, there was no apology, the romance package is a sham, and ultimately they ruined the anniversary weekend for my wife and I. The employees from the management down are incompetent. In hindsight, we should have left immediately and went down the road to a large name hotel to get better service. My opinion is DO NOT WASTE YOUR MONEY WITH THESE PEOPLE. Instead of Bellevue Club, it should read Bellevue INCOMPETENCE.

• Pros: The rooms ARE nice, but you pay for them
• Cons: Incompetent Service, Incompetent staff, complete waste of time

09/28/06

We loved the hotel!

by mcharlie at Citysearch

I was a little intimated because when we arrived, it was such a sophisticated looking hotel and we had brought our 1year old with us on our vacation. But the staff was great, and our room was so comfy and clean! I could have stayed there longer than one night. The bathroom was beautiful. We slept so well because it was so quiet and the bed was sooo comfy. Our king bed fit two and a half, with plenty of leg room. We only stayed for one night, but the place seemed kid friendly, and we will definetly be staying there again! My only complaint was that it took a little more effort than it should have to find the registration desk.

• Pros: clean, beautiful, nice bathroom (always welcome when you're traveling)
• Cons: difficult to find the registration desk

03/11/05

Not any more............

by shelbywilcox at Citysearch

This place used to be great, not any more. Service...its gone. The nice touch is gone. The bar closes at 9pm???? We will be looking for a new place to stay.