Home Depot

Doesn't Recommend

pollyS

Joined 2 years ago

Customer Service Sucks. After spending nearly $10,000 with Home depot, in a months time. My Son-in-Law was told he could not purchase anything and was locked out....He and my daughter waited to find out what was going on?? And the Clerks they delt with didn't have answers or any knowledge as to why. They continued to wait and finally were told they "They could not shop there for 90 days."....And it was due to having a few returns with no reciept....However they were given In Store Credit, and put the money right back IN THE STORE.....My Son-in-Law is a respectable young man and a General Contractor......Needless to say, He will not be doing business with Any Home Depot in the future. And they lost a Great Contractor who's busy year around and makes pretty big purchases... Lowes here they come!

Doesn't Recommend

fiona12

Joined 2 years ago

great store but issues with the key cutting. love the store, the people there are all great selection wonderful. But it has happened twice now, i get a bunch of keys cut (I am a realtor), then when out at the homes not just one does not work but twice, all 3 copies did not work. when i put the keys on top of each other there is a little added bump here or there. the guy even said last time, keep your receipt in case they don't work! so now i go to ace hardware on the plateau, I have gone there on and off for 18 years! and never had a key that did not work.

Doesn't Recommend

jzoom

Joined 10 years ago

Worst customer service and worst paint. Derogatory comments to customers

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The assistant manager John and the painting associate Rachel refused to admit their mistakes in mixing the paint with the wrong base and in the wrong color. When not able to convince the customer, John ignored the customer and asked Rachel "Do you understand what she's saying?" Rachel was trying to play advocate and answered "No". As an asian woman, I found the above question and attitude derogatory and contemptuous. This is not how customer service should be.

Poor integrity to hide mistakes

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They finally agreed to refund part of the paint and mark down some others. I had to bring the rest of the paint to the Seattle store for a full refund.

The Bellevue store was trying to hide their own mistakes and let the Seattle store fix their problems.

Poor paint quality

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The Home Depot Behr paint (premium plus in eggshell sheen) chips off easily when compared with other local paint store like Parker Paint. I would not consider buying paint from home depot again. I'll go where the pro goes.

Higher price

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Most products are more expensive than Lowes and there is not as much variety.

Recommends

Liz Zack

Joined 10 years ago

Do-it-yourself home improvement store offers building materials and lawn and garden products; free in-store how-to clinics, design and decorating consultation.. In Short
This warehouse-size hardware haven has virtually everything you could need to create, repair or maintain a house or garden, with options for everyone from first-time DIY-ers to professional builders. Browse aisles brimming with paint, fixtures, tools, appliances, lumber, plants, sod and more. If you can't find what you're looking for, or if it's 15 feet off the ground on shelves that reach to the sky, ubiquitous orange-aproned staffers will help you get what you need.