Soccer West

Doesn't Recommend

soccer dad

Joined 2 years ago

Awful customer service. Soccer West Bellevue. I just want to let people know the bad experience I had with this store. I Took my daughter to this store where they measured her foot and tried on several different soccer shoes. We decided to purchase Diadora shoes ($100) based on the assurance of the salesperson that these were the propper fit for her. My daughter used them for an hour that night and said her feet were slipping around in them. I took them back that night only to be told that we were stuck with them and no exchange could happen because they had been used. The manager said that nothing could be done and sorry to lose your business. So we are stuck with shoes that don't fit and will need to buy new shoes until her feet grow into the others. I guess I figured that retailers would go the same route as a Nordstrom, Big 5 or Footzone where if the customer is not satisfied because of a fitting issue they will make it right. Not this place. They have lost our business of which consists of soccer shoes for 2 about every 6 months. I think if Soccer West would have done the math they would have figured out that eating the cost of that pair of shoes pales to the amount I would be spending at their store over the next 10 - 12 years.

Recommends

Contributor

Joined 10 years ago

This low profile soccer haven has everything you'll need to outfit yourself with the latest gear for on and off the field.. Shopping List
Boots, check. Shin guards, check. Balls, check. Socks, check. Gloves, check. Manchester jersey, check. Soccer throw to keep the fans warm, check. Practice net, try elsewhere.

Down to Business
Soccer, soccer, soccer. You won't find golf tees, fishing lures or boarding gear here. This place is a shrine to the #1 international sport with equipment from Kappa, Adidas, Nike, Diadora, etc.

Buyer beware
The influence of national stars posted all over the store may have you seriously considering those $160 boots. Take a deep breath and ask about the close-out rack.