11/04/09

Avoid the hassle

by Jl43770

My Kitchenaid mixer's motor isn't running correctly. I called to ask how much it would cost to get a repair. He said he couldn't tell me until he looked at it. I then asked him if the whole motor would need to be replaced what would be the coast as I don't want to pay a repair cost equal to replacement cost of a new mixer. I figured a full motor replacement would be the worse case scenario. The guy refused to tell me how much it would cost or what his labor fees are. He did say he charges $20 just to bring it in. I found him very unhelpful and rude. I did call some certified Kitchenaid repair shops in Seattle and they were very helpful with labor charges, etc. I recognize that a trip over the bridge is a hassle to get a repair, but after reading the reviews I think it is the wisest thing to do.

• Pros: None
• Cons: Rude, not helpful

10/26/09

Horrible experience

by sunnyka

The place was recommended to me by Kitchenaid as Kitchenaid certified repair shop. I read reviews, which weren't too great, before I called. I decided to give it a try anyway. I was shocked! The guy was so rude, almost psychotic. When I asked him to be polite he got even worse and then out of the blue started laughing. I don't understand how they manage to stay in business. I called back Kitchenaid to complain.

• Pros: none
• Cons: Rude, unprofessional, antisocial

09/26/09

Be aware: this man is not normal

by Meg Warren

This is a "flame on" personality. Very nasty. Very ugly. I am a calm non-confrontational person and feel hurt and angry about his behavior with me as his customer. I left a small appliance which was under warrantee. You should make a note on your receipt of the date you dropped off your appliance. Then you'll want to make a note of when he predicts he'll finish the work. On that very day you'll need to start calling. Expect nasty replies, lies, excuses and flaming bad temper. If you go to his shop bring someone along as your witness. I will never go back, have told everyone I know about my shocking experience and advise you to at least be armed if you need to go there.