Shopping >Action Small Appliance Sales
Honest and True. Don't listen to those who rate this company low. I was reluctant to go here because of the low rating. Then I checked Angies List and the ratings were good. I had a Zojirushi hot water dispenser stop working (wife warmed "butter" on top of it and forgot about it, then the butter leaked behind the control panel and caused it to stop functioning). My Japanese wife is into "eko" (Japanese for being "environmental friendly") so she wanted to repair. Me, I would just buy a new one. However, as they say, happy wife, happy life (bummer for us dudes than nothing good rhymes with "husband"). So, I cringed and called to "repair" what I consider a disposable device (didn't even think there were any non-asian folk that would repair such a thing). Bottom line: They quoted me $15 bucks to inspect and promised a firm fixed price quote to repair after inspection (of which the $15 would go towards). Sounded fair to me. I dropped off (BTW the girl who works there is a babe) and less than a week later, Mike called me with an estimate. $79 bucks. Like I said, I would buy a new one (only $120 from amazon) but don't want my Japanese wife cutting me off (she too is a babe so kinda like to keep her happy if ya know what I mean), so $79 was a fair deal. Picked it up and Mike had even cleaned it all up to boot (unexpected as I did not ask to clean it). My experience with Mike was OUTSTANDING. He is fair, honest and true. Nostalgic of an appliance repair shop of the days of yore. I HIGHLY RECOMMEND. DON'T LISTEN TO THE NEGATIVES as that is NOT what I experienced. Note that after living in Japan (where "customer is GOD") I am never impressed with American service and mostly a harsh critic of it. Not at this place. Action Small Appliance is EXCELLENT!!!!
Crooks and Thieves.
The owner of this business is both a liar and a thief. I took my Bosch vacuum to him to get repaired as the beater bar had stopped working. A week after I dropped it off, he finally called me saying that the vacuum was irreparable due to the fact of where the breakdown had taken place and that Bosch never intended for the vacuum to broken down that far to be repaired. I said that didn't seem right to which he replied, "well you aren't a vacuum expert now are you?" Quite frankly I was shocked at his remark both in content and tone.
He then told me that he just happened to have the shell of my exact vacuum and that he was going to give me a "great deal" for switching the guts of my vacuum into the shell of his. He quoted me $99.99. I thought to myself, are you freaking kidding me? I went in later that day and picked up my "broken" vacuum.
Needless to say I called Bosch and they confirmed that this guy was full of it and that every component in their products are replaceable/repairable. They emailed me the parts diagrams for my model number and so I tore it apart. If it is truly broken what harm could I do to it. I found that one of the wires insulation had worn through and was grounding out on the beater bar motor. $.09 later my vacuum was miraculously fixed. So Michael King, who is the vacuum expert now, bitch?
In closing, DO NOT GO HERE UNLESS YOU WANT TO BE LIED TO AND/OR CHEATED OUT OF YOUR HARD EARNED MONEY.
Very professional. I had to send my Rowenta Iron to Action for a warrenty repair. When I called to see if it arrived safely, the person I talked to was nice and let me know everything was fine and they would be looking at it that week. By the end of the week I recieved a phone call from Robin letting me know that my iron was unfixable and they were forwarding the information on to Rowenta. She also offered to help me if I did not recieve my iron in a timely matter. I am happy with the outcome of the situation and would recommend Action Small Appliance Sales for any repairs.
I have been shopping and going to Action for advice and parts for years! I love knowing there is a local shop like this I can support when I have any issues with my small appliances! I have numerous appliances: KitchenAid stand mixer, vacuume, and espresso machine that I have either gotten serviced or bought misc. parts and accessories for. They always seem to have the odd ball parts that no one else has!
Their shop is very busy and time is precious...I always make sure to have all the information they may need before calling or going in...(like the make and model # of the appliance)...this makes getting fast and accurate information very easy!
Expert Service. I have done business with Action Small Appliance for decades. I have purchased new small appliances from Mike, and have taken items there for repair. Each time, without fail, I received a quote, friendly advice, and a call to pick up my item when it was done. I never had anything other than a great experience so am mystified by those reported by some others. Since I am a business owner too, I spoke to the owners and discussed my numerous positive experiences and also the comments that spoke to different outcomes. I am very comfortable recommending Action to friends and family based on my experiences.
A very good repair shop. I have a 10 year old Krupps espresso maker that just wont quit. Mine is white, which a lot of places don't carry. I call ahead to see if the part (usually the glass carafe)is available. The gentleman there has always been helpful. Today I called them up to see if they had a new cord for my son's shaver. I spoke to a young girl this time, and she was very pleasant. The items I take there list Action Appliance as a qualified repair center by the manufacturer, if that makes any difference.
To be fair, I found the guy at the front desk and in phone calls to be pleasant enough. Not rude. He answered all my questions.
He spent 10 minutes showing me a vacuum I was interested in, but I think he knew I wasn't going to buy a vac that day, but he showed it to me anyway... when I'm ready for a new vac, that's where I will go, due to his speech about the vacuum.
Only four stars because I haven't picked up the mixer yet, but the balance is just under $70.
Stay Away. Take your appliance somewhere where they will listen to what is wrong and then fix it....Five weeks they had it and sent it back to me without repairing the problem.
Avoid the hassle. My Kitchenaid mixer's motor isn't running correctly. I called to ask how much it would cost to get a repair. He said he couldn't tell me until he looked at it. I then asked him if the whole motor would need to be replaced what would be the coast as I don't want to pay a repair cost equal to replacement cost of a new mixer. I figured a full motor replacement would be the worse case scenario. The guy refused to tell me how much it would cost or what his labor fees are. He did say he charges $20 just to bring it in. I found him very unhelpful and rude. I did call some certified Kitchenaid repair shops in Seattle and they were very helpful with labor charges, etc. I recognize that a trip over the bridge is a hassle to get a repair, but after reading the reviews I think it is the wisest thing to do.
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