Video Only

Doesn't Recommend

shopper141

Joined 4 years ago

low price guarantee is a joke, return policy worse. bought a samsung dvd player found it 50.00 cheaper at fred meyer, offered to let them match they refused. tried to return item and they make you wait for a check from corporate instead of returning your money to you. Store manager was jerk on the phone when I was just telling him to put his feet in his customers shoes and he pretty much told me to shop elsewhere in the future then. which I can guarantee you I will.

Doesn't Recommend

homeconsumer

Joined 5 years ago

Do not trust Video Only's price guarantee: Worthless. In the last 15 years I have been a Video Only customer...having purchased large screen TV, video camera, etc. over the years. So I headed there to purchase a large screen flat panel. They are often knowledgeable about the technology. I appreciated that. So when talking with the salesman, they encouraged me to check their product price online and every other place.... They guaranteed they would have the best price and promised to match it...and assured me it was the best price for factory authorised product. So during the next couple of days I looked around...and found the same model at Costo for $600 less than their price. (The salesmen actually encouraged me to look at Costco to compare.) So I showed them the price I found. They said they absolutely could not match it and would not match it. The manager got involved as well, and said the price was too good. I asked about what their guarantee meant. He had no answer. He said the salesman was new...though previously the salesman had said he had been with Video Only for some time.

This is an issue of integrity. If a company says they will match the price, they need to match the price. Otherwise it is used as an unbacked advertising gimmick.... As someone who was with me at the store said...people assume that if a company has a price guarantee they need not look for a better price and go with the assumption the price is the best. Alas, with Video Only this is not the case.

I left the store a "former" customer. I will not return, because I really do not trust their word or advertising. Prices both in some stores and online are often better...and they are not willing to back their words with action. Integrity is critical in long-term customer loyalty. Video Only lacks that.

Doesn't Recommend

Ninjinsu

Joined 5 years ago

Liars!!. I went to Video Only to purchase a Onkyo 606 Receiver. I attempted to price match from an Onkyo Authorized Online Retailer. The employee there tried to tell me that the web retailer was not authorized, but if you go to onkyo's usa website, they are listed there. (6ave) The employee then proceeded to tell me that if I bought from 6ave I would be receiving a factory sealed refurbed product. Umm, no, all lies. Upon me leaving, the employee proceeded to lecture me stating, "You have a lot to learn." I'm sorry sir, but you have a lot to learn. #1 Being honest to your customers. I called the Federal Way location and received no problems from them. So if youre going to shop at video only, dont go to Bellevue, go to Federal Way.