Definitive Audio Inc

Doesn't Recommend

Keshera

Joined 5 years ago

Definitive has the worst customer service ever. I was looking to get some stereo brackets for a wall mount since when I got them I lost the brackets. First of all it took several days to finally get any information from their Customer Service Rep, who was extrememely rude, and then all they kept telling me was that the equipment came with brackets so I should have to buy them... Idiots! I wouldn't be trying to buy something if I already had it...Also I was quoted to get two brackets for 16$, which is slight above average... but then when I went to put in the order I was told it was 16$ per bracket because there are two pieces of metal in each bracket... the metal peices are 2in big!!!! 16$ for that?! I was also quoted 15$ for shipping, which is WAY above average. Poor service, high prices... seriously go somewhere else you can get a much better deal and much friendlier customer service!

Recommends

Richshav

Joined 5 years ago

The First and Best High End Audio in Seattle. Definitive Audio has been my main source of Audiophile quality audio gear for the past 25 years. Upon each step of the way to purchasing my highly desirable audio system, they have verified and clarified what each piece of audio or home theatre gear can do at each price point. The equipment they sell is always the best available and to prove it the remarkably knowledgable salesmen will spend as absolutly as long as it takes including home demonstration to illustrate that the equipment you are looking for is exactly what you want. I have enjoyed working with quite a number of their salesmen over the years and their knowledge level is always up to date and accurate to any degree of detail you wish to pursue. ALWAYS AN ENJOYABLE AND IMMENSELY SATISFYING EXPEIENCE!