Bothell >Terrace Royale
Avoid renting at all costs.
To whom it may concern,
Please do yourself a favor and find another place to live. The poorly trained, disorganized, unresponsive rotating management is sad at best, unprofessional and dishonest at worst. The maintenance department is equally bad as they will use and destroy our own furniture while doing repairs to major appliances and the management staff will demand a receipt for the damage furnishings before they'd replace it, then conveniently lose the report, damage records and documents in your file so future personnel can claim nothing ever happened. It took a month and half and 10 complaints to get an ant nest outside our building taken care of, even after walking them right to it.
Most of the lights for the covered parking have been out for months and no one has replaced them even though reported numerous times. "They are on order" is the response. As if Home Depot doesn't carry light bulbs? Tenant safety is obviously not a concern.
The stated business hours are not adhered to as they claim "staffing problems" so they can't be there when they are supposed to. CanAm Management is the latest management company so avoid them where ever they are in charge.
Reported issues of access to the cabana and facilities is limited because of numerous break ins and no one onsite to secure the doors after hours so they just change the locks so tenant keys don't work and you can only use them when someone is in the office, which as stated, is rare.
The grounds and lot usually have litter and garbage and tenants with pets let their dogs and cats use any spot they find to deficate. Again management does nothing.
Noise is an issue as no one is held responsible for sensible hours for professionals.
If you want to be lied to, treated poorly and then held in contempt for wanting a clean, safe and hospitable place to live, then you'd love this complex.
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