I started taking my dog to this kennel 10 years ago when she was a baby. Everything seemed fine, the food she was fed was of a decent quality and she always came back home nothing more than tired. I got a second dog and stayed with the kennel since they could stay together and I got a discount for the two.
After some time, the food quality dropped and I felt like the place wasn't kept up as well. Customer service was ridiculous, but I guess I could deal if I was just leaving them for a day or two here and there.
I picked my dogs up after a weekend and my eldest one was acting funny. Her belly was sore and she got snappy if you tried to touch her, but there were no marks. I figured she had accidentally hurt herself. She got better quickly.
The next time I took them back, same thing. She came back in even more pain, but this time there were very evident bruises all over her stomach. I called the kennel and, without being at all confrontational, reported the problem. I expected a little concern and a "we'll look into it". Instead, I was bombarded with outrage that I could even assume someone who worked there would injure my dogs. I told them again I wasn't making accusations and that I was just reporting the problem. More attitude...
Needless to say, we don't go there anymore and I haven't kenneled my dogs in over 2 years. It's like choosing a babysitter for your kid: If you feel at all weird about anything, move on.
Hated it .. I was not impressed with the owner personally . as a pet owner i asked to see her and personally, i did not get a good vibe at all . The service wasnt all that great and in the end my g=doggy did not seem happy :/
If this is the wrong store. maybe you need to remove the posting.
Good place for your dog and great rates..
We had no problems with the way our beagle was boarded. He seemed as grumpy when we picked him up as when we checked him in for a week long stay. What can you say about a dog. He didn't catch anything and didn't loose any weight. The office did seem a little caitic though. He was checked in with what I would discribe as a kennel version of a "candy striiper". Didn't really know the job and had to ask a lot of instruction but when your young at a new job that's to be expected.
Will use again.
Four Seasons treatment for Pets.
This Doggie Hotel is the BEST! It was highly recommended by several friends, one who drives from S. Seattle. Decor is reminscient of Youth Hostel, with rates to match, but staff is warm and loving. On the telling second visit, our dog was so excited in parking lot, I almost fell by pull of leash.
Weekend check in can sometimes have long lines. Try and go night before..it gives your pet more playtime with other nice guests!
Worst kennel yet. Not recommended..
We brought our dogs there and I agree with the other reviewer...no customer service!!! I wrote up some things about what our dogs liked and didn't like in regards to playtime. The lady there confirmed that they got the fax that I sent, but when I got there with my dogs, the other lady who checked us in, knew nothing about it.
Then our dogs stayed in a run at the end of the row, so i guess for drainage purposes (I really don't know), the indoor part of the run in a slope/slanted. I felt so bad for my doggies...that they didn't have a flat surface to sleep on :(
So you do get what you pay for. I'd never bring my dogs back there again!
STAY AWAY FROM THIS PLACE IF YOU CARE FOR YOUR DOG....
Customer Service did not exist, dog caught kennel cough, dog came back injured in which no one could explain what happened. I asked if they would pick up the kennel bill since i was forced to spend $200 to treat the kennel cough which they would not.
The lower price for boarding is not worth the cost you will have to pay later...
Great Place !!!. They boarded my Red healer "Skeeter" for a good year everyday. He was taken well care of and loved. They did wonders for socializing him with other dogs and people. I wish I lived closer to use them still!
Great rates, great service. We use this place exclusively. Their rates are great, the facility is clean and the customer service is very good. My dog never seems to object to going here.
My Dog is happy!!!. This place is great. They have indoor/outdoor runs so your can get fresh air! The people are really nice I get the impression they actually care about the animals. My dog has been there several times and he doesn't mind going.
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