125 Southwest Campus Drive, Federal Way, WA | Directions 9802347.288098 -122.337338
Walls are paper thin. Parking is a mess and usually taken up by some other company's equipment. Can't manage to keep their own books, so when they incorrectly bill you, it becomes your fault and you have to pay the fees. Loud neighbors. Many inconveniences. Will not be renewing my lease and suggest you look elsewhere. Don't let the landscaping fool you, that's the only thing they do right here.
Run far, far away! Trust me! – Let me preface this by saying: normally I am a very happy, positive, look to the brighter side type of person. This apartment was only temporary housing so I have been trying to make the best of this situation but I have had enough. I think the world should know what a DUMP this place is! I realize it is a good price but it isn’t worth it and will cost you much more in the end!
I can't express to you how far away or how fast you should run from this place! We are nearing the end of our 6 month lease and you couldn't pay me to stay another day! Here is a recap of the problems we have had:
Month 1 = the first two weeks of occupying of the apartment we had NO SHOWER! It broke the first time we used it and it required multiple maintenance trips to get the right parts to work. We had a spout of water pouring out of the wall. Even now, the hot and cold are backwards.
Month 2 = washing machine flooded. Also in month 2 - our vehicle was broken into for THE FIRST time!
Month 3 = bugs start appearing everywhere! I am not a messy person - quite the opposite actually but these little bugs were attracted to the insane amount of moisture in the apartment (which also leads to an endless battle with mold!). When I went to the rental office - I was told it was my problem and that it was my responsibility to keep my home clean. When I challenged the cocky leasing agent to come self inspect my home he told me that they had a contract with a pest control company that came to the property once a week and he would put my apartment on the list for the next week. Interesting… must be so many dirty people living there that they have to have a WEEKLY pest control service.
Month 4 = We get late notice regarding the water bill that we had already paid. The notice threatened eviction so we headed to the rental office (yet again) and when confronted about their signature on such a document, they denied, denied, denied. Right – the warning got put on our door with your signature by a stranger.
Month 5 = Heater broke during the coldest days in Seattle’s recent history. This, like the shower, was a big deal to us and took SEVERAL trips to make it work again.
Month 6 = We go to leave for work only to find that not only one but TWO of our cars were broken into - totally cleaned out. I am not talking small stuff either – nearly $20k worth of items and damage. Called the cops only to find that at least one other vehicle had been vandalized and they expected more as the day progressed (this was 5:30 in the morning).
Parking is AWFUL! The Reserve Apartments are noisy, damp, moldy, stinky, and are literally falling apart. I wouldn’t recommend that my worst enemy live here!
DON’T be tempted by the show this place puts on! It is the worst apartment complex I have ever lived in!
If you like hassles, live here. Kennedy Wilson Investments are the owners, managed by FPI – FPI management recently moved in and changed the name to The Reserve, but the owners are Kennedy Wilson Investments (news article on their site). From day 1, they seem to be more about hassling the tenants and finding ways to charge fees than doing things as dreary as customer service. I prepaid a 9 month lease - received an eviction notice the month after they took over for non-payment. Of a prepaid lease! They tried to charge several hundred extra dollars as late rent, and even tacked on a twenty-five dollar charge for posting the notice on my door. Took multiple phone calls (not returned) over several days before I reached them - they said it was a computer glitch, didn't apologize for the notice (they had time to post it on my door, but not to return my calls - 3 day notice to get out), and are now trying to use funny math to get me to pay not just one, but two extra months of rent beyond the expiration of my lease! State law says 20 days notice to move out for month to month renters, no notice necessary for leases - title 59 chapter 18 of the Revised Code of Washington...the legal assumption is that unless you make arrangements to continue, it's over when it's over. I gave them over 20 days notice, they claim they need 60 (not per state law), and are saying they will bill for August and September. Unless, of course, I sign paperwork saying I want to go month to month, in which case I can give 20 days notice after I pay for Aug only - lots of high pressure, lots of threatening with collections, etc. I wonder what percentage of people pay without challenging it - I talked to a lawyer, but if half the leaseholders don't, they collect a tidy sum and don't even have to hold the apartment, because the person paid for the rent and already moved out. If they're challenged, they just have to say oops, we thought it was legal. Next stop, the attorney generals website...go back to Cali, Kennedy! The complex is ok, not great, otherwise. Parking, though, is truly horrible.
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