Lynnwood >Magic Toyota
Best Place To Buy a Prius.
I read all the research on how to buy a car and get a great deal and configured my car on KBB. Then shopped 3 different dealerships for my Prius trying to be as objective as possible. I ran into the best salesperson Tyson at Magic Toyota.. He actually listened to all the questions from both my wife and I and worked really hard to get me the right answers. He spent almost an hour explaining every feature of our new Prius making sure my wife and I were comfortable with the car. He even programed our radio stations and our phone to the Bluetooth feature.
It was so enjoyable we are going to send our daughter and son in-law to look at a Sienna minivan from Bremerton. We are sure he will give them the same treatment we received.
Tyson even introduced us to a lady that scheduled our first service appointment and showed us how to do it online in the future. We will defiantly come to the meeting for new owners he invited us to.
Want to get your money's worth?. I bought a 2010 Camry Hybrid and found out after buying it that it takes synthetic oil, which I got quotes from $90-$120 from the other north-end dealers. I went to Magic Toyota and they did the same service for $50! I don't know how they did it, but they did. And they're really nice people to deal with, too!
A Great Service Experience. I just had an awesome service experience at Magic Toyota. I was travelling north on highway 99 and my Sequoia was having trouble running smoothly. I stopped in to Magic Toyota and they fixed my Sequoia immediately and I was back on the road within 20 minutes. The staff was very friendly and gave me confidnence in my Sequoia's ability to get me where I was going with great peace of mind. Thanks Magic!!
Worst Dealership ever. we were car shopping and went to Magic Toyota to check out their minivan, huge mistake. What a waste of our time. We end up spending 4 hours there just test drive 2 cars and the price they were asking for the car was way tooooo much. One of the car we like was asking 2K above KBB price, and when we ask the manager to lower the price just to match the KBB, here comes the attitude. I am so happy that we walked out, because the very next day we found a even better car (the same year model) with MUCH lower mileage at Klein Honda with salesman Tony Nguyen , and guess what, we end up getting 7K BELOW KBB price without getting any troubles. So don't even bother to drop by magic toyota, because they simply just don' have the magic as they promised....
Worst dealership experience ever.
Six weeks after purchasing a used vehicle from Magic Toyota in February 2008 I learned that the car had been completely repainted on both sides (driver and passenger). This was an enormous shock because the car wasn't even two years old, appeared to be perfect, and was represented by the sales agent to be "in like new condition." We paid a premium for "like new condition." Every time we asked for service records, accident reports, etc. we were always pointed to the "clean" carfax report. Although service records were promised to us, they were never provided. We were most certainly misled as to the quality of the car, and most conventional consumers would agree that we had been flat out lied to. It is patent misrepresentation to put a damaged car on a lot at a price as if nothing were wrong with it. Not to mention the sales pitch that the car was "like new." If this isn't intent to mislead, I don't know what is.
I met with the dealership owner/manager, who inspected the car and agreed that it was significant enough to warrant an adjustment - either credit toward another purchase or a "trade." I asked that the manager simply find me a replacement vehicle that was the same quality vehicle his dealership represented to me. More than six months of back-and-forth ensued during which the dealership mostly kept mum unless I proactively called to get an update on the purported "vehicle search." Despite acceptable cars appearing all over the market, the only Solaras purchased by Magic Toyota were ones that expressly did not match the conditions stipulated and many times had far more miles, bumps and dings, and sometimes were not even the trim model I had purchased.
As time dragged on, it became apparent that the dealership had no intention of finding a replacement and this was simply a stall tactic to avoid me. There is so much more to this story – but in the essence of time, let’s suffice to say I have not pursued resolution further as it is clear that a mutually acceptable remedy cannot be reached and I remain completely dissatisfied.
Every time I step foot in my vehicle I am reminded of the deceit propagated by Magic Toyota and my utter detest for its business practices. Please be wary of this dealership and take any used vehicle you wish to purchase from Magic Toyota to an authorized mechanic for a thorough evaluation prior to purchase.
Bad bad bad.
DO NOT EVEN BOTHER WITH THIS PLACE...YOU WILL AT BEST BE MERELY SATISFIED AND AT WORST (AND MORE LIKELY) SCREWED! Confirm this fact by reading other reviews! Toyota usually makes quality cars, and there are quality dealerships in the area; but this is not one of them.
The fundamental problem with this place is the ownership/leadership, so don't blame the sales-people personally. True, they are for the most part unsophisticated, uneducated, and unprofessional, but if they were not they wouldn't be working at a Toyota dealership on Aurora Avenue in Lynnwood!
You may get a good price from them (they have to offer lower prices to make up for their poor reputation). And the sales folks are actually pretty dumb, so you may be able to trick them into getting a good deal. But you need to balance this with the fact that:
1. You cannot believe anything they say - EXPECT INACCURATE INFORMATION. Do your research up front. Much of the information provided by the sales team was not accurate - this actually reflects the ignorance of the sales team, trying to compensate for being undereducated and improperly trained, and is really the fault of the owner.
2. The deals are shady: I responded to an ad for a car on Craig’s List. When I got there, Tyson marked it up 10%. Interesting because just the last week the Mazda dealership down the street was indicted for fraud for this same thing. My solution was to just leave and come back to a different salesman.
3. You are on your own once you write the check. They seem to be clueless to the fact that they can still make money on you with service, accessories, referrals and future sales. But do not even bother calling them with questions or concerns; even the sales manager will behave like the DMV!
Bottom line, be very cautious. If you aren't getting a car below invoice, you aren't comfortable managing any problem that comes up on your own, and you aren't comfortable buying a car from a place that is run like a high-school car-wash, then save yourself the trouble and go somewhere else! If it seems too good to be true, it is.
worst service ever. We scheduled for diagnostics and they told us over the phone that it will take hour to hour and a half for it ( the same thing they said when we actually came in). Diagnostics took whole three hours!!!!! If you plan to take your car here for service cancel all your prior engagements. Bring in lots of reading materials... I mean a lot and food too if you don't want to pass out waiting for someone to tell you wants wrong with your car. Take your car somewhere else after leaving this place.
IT'S TOO BAD.....
I've been on the search for the past three weeks for a cherry 2003-2004 Corolla LE (must have sunroof!). Found one at Magic Toyota via CL. Chagrined however to find the negative comments, but not at all surprised. Dealerships are often high pressure, known for bait and switch and other nefarious tactics. I don't know why this is necessary or even tolerated in our society. It just pisses people off, and does NOT make for good business. Why lie and cheat, when you can simply make an up-front deal and be done with it? Car sales is like race memory, it gets passed down from old sales people to young, generation after generation, the same nasty habits.
Note the great review by the person who supposedly purchased FJ Cruiser. I say "supposedly" because the Pro and Con look a bit too cute, like they were written by a sales team, not by a real customer. Shill reviews are common, thus I am suspicious.
In fairness, I haven't had a chance to visit Magic Toyota. But reviews such as on this CitySearch page scare away business (including mine). I would suggest to anyone at Magic reading these reviews to make some internal changes if these customers were wronged as they describe.
GREAT SERVICE. I went in for a simple service and WOW!!! They took the time to explain everything they did to my car...They even opened my hood and pointed out every piece they replaced and serviced!!! I have never experienced this at any of the other local Toyota dealerships. Magic Toyota is my new home for SERVICE.
The WORST car buying experience EVER.
I went to Magic Toyota about two weeks ago to test drive a 2010 Corolla LE. At first the salesman was very helpful and informative until I told him that I wasn't going to buy it that day and I just wanted a quote because I wasn't completely sold on the car just yet. After haggling for about thirty minutes, he came back with a quote that was $16,888 with a $500 customer cash rebate and 0% financing for 36 months. I took that quote and gave him my contact information.
The next week he must have called me at least once a day asking me when I was coming in to buy the car. I was quite annoyed and didn't really want to talk to him and told him that email was the best way to contact me basically so I can have everything in writing.
I went back to the dealership today because I was ready to finally buy the car, but when I got there the car that I wanted was already sold so he showed me a 2009 LE. Since the 2009 is basically the same as the 2010, I decided that it was okay. Once I went into the office, he tried to tell me that the best he could offer me was MSRP which was nearly $19,000 when the week before he gave me a quote IN WRITING for $16,888 for a 2010. His reasoning was that the "Cash for Clunkers program makes it so that they no longer can give discounts" and that the quote he gave me before no longer applied which doesn't make any sense at all. He then proceeded to tell me that I would still be getting a good deal since there was a $1000 rebate which I can only use as a down payment. Again that doesn't make any sense since that didn't lower the price on the car at all. He acted like there were so many people that would love to buy this car for MSRP and that I would be making a big mistake to walk away as if there wont be any more cars tomorrow.
I was so fed up that I walked out for the second time. I will never go back to Magic Toyota again even though I really wanted that Corolla.
That was by far the worst car buying experience ever. I did not appreciate the bait and switch and all the high pressure sales tactics and lying to sell a car. NEVER GO HERE!!!!
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