Issaquah >Miller Roofing
The job was very carefully executed. Leaving very little items around the house impacted. I am impressed with your timeliness and professionalism.
Good People, Good Products, Clean-up Good, Happy Customer.
Very pleased with their work ethic. They installed a new roof for me and were very professional.
Their crew did a great job and were very flexible with us. We're very pleased with the experience.
We needed a repair quickly and they were very responsive. We relied on them to come through and they did in every way. We're really pleased with the outcome.
We were very pleased to deal with Victor. He was courteous and a pleasure to work with. He made sure to leave things very clean. Thank you again!
I first called Miller Roofing 20 years ago when I had water leaking into my dining room on Christmas Eve at 8 o clock at night. It was pouring rain, I was alone and didn t know what to do. After calling several other companies and getting only answering machines I called Miller s and Rick answered himself. He sounded sick as a dog as I told him my problem. He told me he had the flu but he and his wife would come out and tarp the area so the leak would stop for the time being and they did just that. Subsequently I hired Rick to replace my roof and he did an excellent job. In the following years he did my sister s roof, two friend s roofs and recently my boss s roof. Everyone of us were impressed with the quality of his work, his conscientious crew and with Rick s honest and straightforward manner. Today his crew finished the roof on my current home. Again an excellent job. We feel lucky to have Miller Roofing. After 30 years in business, Rick Miller knows what he s doing. Give him a call, you won t be sorry.
I hired Miller Roofing to replace the roof on my home. Rick Miller wrote up a proposal for me that totalled $8525.95. The first item listed on
the proposal was the recommendation to install a plywood roof deck at a cost of $2148.75 if the roof deck is not already plywood. I told
Rick I am a new homeowner and I am not aware whether I had a plywood roof deck or not. Rick told me that if I did not need plywood then I do not need to be concerned with $2148.75 of the total amount on the proposal. A couple days later I went into the attic and saw that there did not look to be any plywood. I called Rick to let him know that it looked like we would be needing him to do the plywood roof deck. I also reminded Rick that I had a leak in the existing roof and I wanted him to make sure there was no damage or wet insulation.
Rick then wrote up a new proposal for me. The first item regarding the plywood remained the same. He added item twelve that said they would
check for any bad insulation or wood due to the leak. However, the final price at the bottom of the bid never changed. It seemed to me that
the cost of the plywood was included in the bottom line price of $8525.95. I accepted and signed the proposal. The job was completed and I
paid $8525.95. At that time, Rick told me I owed an additional $2600 - $2148.75 for the plywood and another $400 some for additional work
that I never knew about nor did I ever authorize. I told Rick that I did not feel that I owed him any more money and that he was taking advantage of me. He apologized for the
misunderstanding but said that he would be getting his money and he would except nothing less then the new amount he was demanding. He obviously did not make the price on his bid clear to me. I believe that the responsibility is on the professional to make sure the customer understands the bid and the cost. In an attempt to resolve the issue and take some responsibility for the confusion, I even offered by telephone and through an email to split the difference by paying $1100 more then the original total. Rick told me no over the phone and never responded to my emails. I have now just been notified that he has filed in small claims court.
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