Stereotomy

09/22/11

great service and exceptional work

by Razwick at Citysearch

Dan was very great at explaining the different options for my vehicle and really asked me what i was looking to do with my car instead of just selling me the top of the line stuff right there. I found these guys beat cartoys price and the service they offer is twice as good. The installer was even willing to stay after hours to work on my vehicle for me and a great deal was given to me as well. If your looking for a company that is not out to just take your money but truly care about what your trying to accomplish call Stereotomy as i will without a doubt be heading back there for repeat business.

06/01/11

amazing customer service

by snookie926 at Citysearch

everyone that is in the shop and in the store are all amazing a full of alot of information. they are very helpful and are always willing to take the time and make you feel like your there number one customer. if there was anyone that I know that ever needed to have something put in there car this is my number one place to send them to. very great job on anything you guys do.

05/09/11

Truly terrible customer service

by cw8us at Citysearch

Almost one month ago, I spent almost no hour working with Dan, the manager, on an alarm and door lock install. He told me he would call back on Monday or Tuesday with a quote. After a week and a half, I call back - he apologizes, says he is having trouble getting a solid price on one (minor) part and, before giving me a quote, says oh sorry someone just walked in, I'll be right back - puts me on hold without even asking if I can hold, and then leaves me on hold for several minutes. I had to run, so I hung up, assuming he will call back shortly. No call. I call back a week later but he is not available, so I left my number. A week later I called yet again, the guy who answered apologized, said that my call note from last week was still there (with the correct phone number) and he would be sure to get the message to Dan. It has been three days since that last call and I have just given up on lame Dan. In almost one month, he has not called me once.

What is just amazing is that I get this sort of treatment when they haven't even sold anything to me. I wonder how things work when you have already paid your money, something has gone wrong, and you are trying to get them to sort it out. If they can't even get you a quote in a month, I have to wonder how responsive they will be when you have real problem.

And the worst thing is that this is the manager! If the manager treats customers like this, I find it hard to believe this doesn't filter down to all employees.

And in case you are wondering - there was no personal friction between Dan and me on the initial visit. I left the store quite happy with how I had been treated and thinking that these are guys I could work with - they really do know their stuff. I also grant that this job required some research on Dan's part, thus I was willing to cut some slack for the first week or two. But one month? And no phone calls at all? No excuse whatsoever.

12/31/10

Great Experiance

by tmac1723 at Citysearch

My dad and I went to go get a new sound system for my Nissan pick-up. Dan at the front desk was very helpful and also he never tried to push any products on us. The installation is clearly professional and I am more than satisfied with the result. It sounds clear and I finally have great Bass. Overall amazing experience and I will definitely be going in again for an upgrade from my stock speakers.

02/09/10

The Truth

by Stereo at Citysearch

First off I am not a consumer I am an employee of the company trying to set the record straight. Stereotomy has been in business for over 20 years and many many customers and employees have come threw the store. As many of you know bad employees can ruin a business and its reputation. The employees in question in all the complaints I see here are no longer with the company. Please do not let the downfalls of a few steer you away from a truly spectacular shop. Our staff has over 40years combined experience and are the best in the business. Moving forward though, I would like to offer anyone with a complaint the opportunity to contact me in hopes we can resolve what ever issues may be outstanding. I promise to help in whatever way I can and I would truly appreciate the opportunity to create an exceptionally satisfying

experience for you.

Thank You,

Dan Gipe

(425)557-0272‎