Issaquah >Flying Pie Pizzeria
$25 for Gluten Free Mush.
First of all, I have to agree with the customer service issues people have had. Hit or miss "driver" availability. Long waits. Ordering, only to be called back 10 minutes later saying they can't provide the order. On the phone costumer service is game of roulette as well. Then there are the GF issues.
Inconsistency is the name of the game for GF. The final straw, paying $25 12" piece of almost completely raw dough with burnt edges. And then when I called in to get help, they aren't answering their phones even though it isn't closing time yet. I ended up calling the Portland store to see if they had any advice on trying to cook it at home. PORTLAND. Even though I wasn't their costumer, and they don't share anything but a name, they do GF as well, and they were SUPER nice and helpful.
While I attempted to cook my pizza at home off of the Portland stores advice.... I continued to call the store for another 30 minutes. And when they finally answered, they said, "Oh, you've been calling? I can't imagine why we didn't get the call."
Guilt had kicked in, because he later said:
"Yeah, I saw you calling, and since you kept calling I figured I better answer". read: I was actually ignored the call on purpose.
His response to the pizza issue: "The edges were burned because I was trying to cook the middle"
He said there was nothing he could do about it. They were closed. When I pointed out this whole thing started when they weren't closed, they just refused to answer the phone, he offered me a free pizza next time.
Uhm, no. I want my money back if it is too late to remake it. (They attempts to cook it at home failed). But he says he can't, because they already closed down the registers.
I know, I know. Us Gluten Free people should NOT be so rude to complain. Typically I don't. I would rather work with a place so everyone can benefit. But I can't work with them if they are annoyed at my even asking questions.
I understand a place needing to learn more about GF. This isn't even about that. Or them getting it wrong. I understand that too. It is that they treat GF as if it is a thorn in their side they must endure and they are going to take it out on the customers.
For those who don't know, even some flour on a pizza be like getting a nasty case of food poisoning for two weeks. The store told me in a snotty tone, "If it is that bad, you shouldn't eat our pizza". I ask, "Then WHY OFFER IT?!"
The very first time I called in, the girl on the phone actually said to the cook loudly, "She wants to know about the gluten free pizza dough. What? (pause) Yeah, she is one of the THOSE." THOSE being said in a irritated tone. >sniggering followed<. I believe, several lazy "I dunno" followed.
This last and final round of trying to work with them, ended in the cook saying, "You have to understand, it is very hard to cook those GF doughs right". Please stop saying that!!!! There is a pizza joint 2 blocks away that offers GF pizza that never ever seems to have this problem. And they don't mind reassuring me the prep won't cross contaminate. And if they even think they did, they fix it without me asking. And if I ask, they don't mind!
Which is where I am taking my business, and I suggest all other GF people do as well.
Called to order a pizza on game day (Sunday afternoon). "No delivery driver until 5pm". What???
I'll update the review when I can actully EAT the pizza.
Update: Tried again (game day Sunday) and they did not have a delivery driver, but said they "would call one in" and thus, would take an hour to deliver. (Every other pizza place in town has drivers). Pizza came in 1:05. When I called in, the person taking my call put the phone down and forgot about me, but apologized when I called back.
As for the pizza itself, it was good, but not awesome. I usually buy from round table.
The crust is doughey and had no crisp at all, which is what I expect from a high end pizza. Thus the crust will get soggy quickly. Ingredient quality is high, flavor is good, good amount of toppings.
Bottom line: Better than average pizza but with a hassle if you want delivery. I would say it's a toss up with Round Table - Round table has a better crust, Flying Pie has superior ingredients. Round Table is no hassle delivery, FP is a headache to get a pizza to your door.
April 20th, 2009. This is the best pizza ever! Its pretty much the only pizza ill eat. You have to get the garlic.
Toppings upon toppings with more toppings. Flying Pie offers pizza that is full of toppings and goodness. I would rate the quality of the dough but I never pay attention to it. Your pizza will take a long time to cook. This doesn't matter if you like toppings. I recommend ordering your pizza and sitting down with a beer or three while it bakes. The relatively poor value, long wait times, and sub par service will tick you off until you see your pizza.
WHAT AN EXPERIENCE!!!.
Date night with my husband is very special to me. My walking partners, have been talking about the Flying Pie since forever. It was my turn to pick. The location is easy to find. I "mapquested". The freeway signs on I-90, helped too. The restaurant was busy. We ordered a couple of micro brews and sat down to review the bill of fare. The menu is mouth watering. Hand tossed pizza. The best part is that you can watch your pizzas being made and baked, which we did. Our Stromboli pizza order, we were told would take 25 minutes. So, we had another round. Had a salad, from the salad bar. MMMM, breadsticks. We are accustomed to ordering the largest size pizza. The order taker talked us into ordering less, (14"). My husband worried that we wouldn't have enough. Half a pizza later as we're both rubbing our full bellies, my darling husband is already salivating at the idea that he's having pizza for lunch the next day.
I love this place. Prices are affordable, when you consider that you get 2 meals. Beer is cheap. Quaint interior. Friendly staff. Delivery too, but not to Everett, where we live. We'll be back!!!!!
Extremely Poor Service. I found it interesting that someone else new to Issaquah had the same experience we did. The moving crew that delivered our house items highly recommended this place, so we thought we should try it. The guy on te other end of the phone kept holding a conversation with someone else standing near him, and asked us to repeat our order multiple times, then he'd get distracted and ask us yet again! To top it all off, it took over an hour for our pizza to finally get delivered, and the smarmy delivery person wasn't even the remotest bit friendly. the pizza itself was mediocre at best, and not at all impressive. I've had much better pizza from larger chain restaurants.
Best food around. This place is great for parties, and very good food. The calzones are super, so is the pizza. The salads are not bad either. I like the two dollar pints of beer on mondays. Some very good quality beers, like Mac&Jacks. The staff trys to do their job, which is more than I can say about any other place period. I live in Issaquah, but travel alot, so I know a good place when I see one!
Not sure about their pizza, but their customer service (telephone) needs work!.
Having just moved to Issaquah, we were looking for a new pizza-delivery spot. Based on the reviews on citysearch, we decided on Flying Pie...
When I called, from the first sentence, the young lady on the phone came across like I was putting her out by simply calling in. I asked if they delivered, she curtly asked for my address which I gave only to have her state, "I don't know, where is this?" I told her the simple (and short) directions from Front Street and she said that her driver was "slow" and might not be able to find it (not sure what she meant by 'slow', but those were her words).
She (reluctantly) agreed to take my order and I proceeded with communicating my order (large pizza here, small pizza there, salads, etc, etc).
She then put me on hold and came back stating quickly, "Sorry, we can't take any deliveries tonight."
Perhaps my customer-service expecatations are too high...?
I know if this were MY business and I had spent nearly 5 minutes on the phone w/ a potential new customer who placed an elaborate and expensive order, I would've found any way to stick to my original commitment of delivery.
The 1 star rating is for this experience only; and I think everyone deserves a second chance, so I'll try Flying Pie Pizzeria some day...
...and I guess it better be take out.
Excellent Spicy Sausage. The toppings on Flying Pie pizzas are top notch and the combos are piled high with them. I especially enjoy their spicy sausage. I wish Flying Pie's prices were lower, but I suspect they have to charge what they charge to cover the cost of how loaded those pizzas are. Their largest combo approaches $40, but it would easily feed four very heathly appetites, if not six. You can easily over eat here. Their pizzas are much more filling per slice than other pizza restaurants. I have only two complaints. The first is that the crust could be better. The crust on the end sort of resembles a dry low quality bread stick that's a little overcooked. I don't think the crust is good enough to eat on its own. The toppings are so good, however, that you will probably not notice this deficiency until the end of the slice. The second complaint is that, for all of the numerous times I've been there, they seem unable to cut the pizza into consistently sized slices. One slice will be narrow and the next is gigantic. Also, don't be surprised if it takes 30 minutes to prepare a pizza after you order. I often order ahead by phone to shorten the wait, even when dining in. The table (complete with place settings) on the ceiling is a kick and the wealth of posters covering the walls gives customers plenty to look at.
My favorite pizza place. Walking thru the door welcomes me to the warm smells of a busy kitchen. My eyes are searching the room to see all the eclectic and colorful surroundings, as well as the crusts being thrown in the air. The service is friendly and casual, the pizza hearty. I have introduced many folks to this hole in the wall pizzaria and their hand pulled spicy sausage, my personal favorite. The downtown Issaquah location brings families for the dinner hour, ballteams on the weekends, and skiers on their way to the slopes stopping for a single slice. This is a family run business and an anchor for the community. Thanks Flying Pie!
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