Passport Travel / Amex

01/25/12

Horrible service,

by phatdak at Citysearch

Things started great, but once they had my money the service was non existence. My wife and I had used them to plan our first trip to Hawaii. We were looking for this to be perfect for our first time. My wife has physical disabilities so part of our requirements were, a room with a view, no stairs and a king bed. When we got to the room we had a great view, but stairs down to the living room and a double bed. When we called the agent to discuss these matters we were told we could check out get our money back and find our own place. Not the way we wanted to start our vacation. Upon returning we called and talked to the manager, they were apologetic and were to call back once they had discussed it. Several weeks pasted and we were going to refer a family member to plan a trip for them. We called to ask for a recommendation for another agent. They never called back. We called back and asked why we were not called back from the time before or this time. The response from the manager was “ We didn’t feel there was anything we could do about the bad experience so why call back”. Totally unprofessional, when told that we would not be referring anyone else them, their comment was “were sorry you feel that way” and left it at that. When you treat your customers like that it’s a wonder they are still in business. I will take make travel arrangements going forward myself using the internet. Prices are much better and I won’t pay money to be treated rude. With a little research of your own you can plan the same quality trip or better and save money for added enjoyment on your vacation. Anyone who uses this agency would be nuts. They don’t care about their customers, just your money.

09/03/09

Excellent Stress Free Travel Planning

by Rickip at Citysearch

I was overhwelmed when trying to plan our two island, two week trip to Hawaii. Two car rentals, airfare between islands, 2 places to stay etc. I decided that I would try our neighborhood travel agent for help. Jan at Passport Travel really knocked it out of the park. Accomodations on both islands were outstanding--and we were provided with fun passes and upgrades. Rental cars were ready when we arrived--no waiting. The prices were right and the trip was smooth sailing. I would highly recommend the Passport Travel team--they were fast, efficient, super accomodating and just nice to work with.

• Pros: took the guess work out of travel planning
• Cons: none

09/02/09

Wonderful Travel Agency

by chaserbob8 at Citysearch

I've booked several trips, as well as two huge European vacations and have always received excellent service as well as recommendations from Passport Travel. I am a loyal customer and will continue to be one.

• Pros: Excellent Service
• Cons: None

09/23/08

Bad Service!

by Roxiep at Citysearch

I had the worst experience with this travel agency. Unresponsive to my needs to say the least. I tried out this agency as this is who our company uses..why is beyond me. I found the staff to be rude and very impatient with my requests. I honestly do not know how this company stays in business with the way the staff treats their customers and in this economy they should think twice. I was so frustrated by this agency that I ended up booking with another agency that accomodated my needs.

01/19/07

The best vacation ever thanks to my agent

by medprof25 at Citysearch

My experience was quite positive and we will likely use this agency again. We booked our 40th anniversary trip which was a big deal as we don't travel too often. We made it clear we wanted this to be a special trip. Our agent was clearly knowlegeable about the various offerings in our price range and our destinaton (Europe). She helped us pinpoint what we wanted after a short consultation. They also had what I would call a pretty amazing price on the cruise we choose as we paid nearly 50% of the brochure price. I know that brochure prices are rarely paid but I felt that we got a luxury cruise experience for about the same price as a more standard cruise. This may be a result of their affiliation with American Express since we also received a bottle of wine, a room credit and an invitation to a private cocktail party onboard rom American Express . I decided to write this after I received a call from my agent excitedly asking how our trip was. She seemed as genuinely interested in making sure we had a great time as we were. All in all I would use this agency again and hope I get to do so soon!

• Pros: friendly, knowlegable, good prices