Kenmore >Proms & Promises
Horrible. My friend and I went to the store to look at prom dresses. From the outside, there seemed to be cute looking dresses displayed in the window, but those were the only good ones in the whole store. When we came in, the lady there was cold and unwelcoming and as soon as I walked past the single row of prom dresses to see if there was more, she quickly stopped me and told me that prom dresses were right behind me and to go back. She then scolded us for looking through the dresses and made a big show of one that was sticking out, that we didn't even touch. There was only about one foot of space to look at dresses, and none of them were attractive. She kept stopping us from trying to leave, so the moment she went to talk to someone else, we booked it out.
As any Prom girl that has ever shopped at my store and there have been hundreds of them, I only buy a gown in one color, size &style. Hopefully someone will want that gown. When a gown is sold, there is not going to be another one of that gown in any size or color. So yes, you are going to see a gown in the window that is not on the rack because the only one of the one in the window is the one in the window. If you want to try it on, all you have to do is ask. All of the Prom Gowns are purchased from the designers new for each prom season. I also sell the gowns left from the previous season. The fabrics on these gowns are very delicate and cannot stand a lot of yanking and tugging on them or picking at the beads so yes I do over protect them, because even that young lady wants her prom gown to be perfect as do all of the other girls.
Good service. Beautiful dress. Decent alterations..
I had been shopping around for a gown to wear for my engagement party. I went to all the big department stores and couldn't find a thing, except for a green dress from Nordstrom that cost nearly $400. Yikes. Besides, my mom really wants me in red. (We're Chinese.)
I was scared to go in because of all the negative reviews I read here, but I thought it was worth a shot. I could always leave the store if Betty was being nasty.
When my fiance and I walked in, Betty was at the counter and asked how she could help. I told her what I needed a dress for and that I was looking for red. I told her I was a size 10-12, and she went to the racks and pulled pretty much anything she had in my size that was red. She even pulled a few 8's just to see.
I followed her to the dressing room, where she provided me with a bustier in my bra size. Then she proceeded to help me try on the dresses. All the while, she was very pleasant. She explained how some dresses fit differently due to the cuts. We finally chose a beautiful $200 red dress dress with a pretty white ribbon at the waist. She was very honest in telling me her opinions -- I was never insulted. It was a difference in shades of red that she was advising us on that helped me pick the dress.
We got it altered: hemmed and a few other adjustments since I have mild scoliosis, which she noticed on her own. She had 1.5 weeks, and didn't charge me for the alterations until today. When I walked in for the final fitting, she had the dress up waiting for me. Tried it on and the hemming was perfect even with my uneven hips. She took out the sides a bit, which made it fit better. And she had to take in the front of the left side because my body twists. That part wasn't perfect, but it still looked good.
The entire time she was attentive to me, and she was very personable. I could only wonder about all the negative feedback -- perhaps these people were there during really busy seasons?
Thank you, customers like you are as pleasure to work with. Betty
Don't even think about entering this place!!!. A friend of mine got married in July or 2008, and I was in the wedding. His wife purchased her dress here and had it altered as well. When she went to pick it up the Monday before her Saturday wedding, The dress was ruined. The hem was uneven, the seems were pulling and bunching, and bra pads were sewn in against her wishes! If that isn't bad enough; there were lipstick stains on her dress! She waited all day at the shop to get them to correct it to no avail. The owner warned her not to persue the matter in court as she claimed that no one has ever beaten her! Bottom line; she had to go somewhere else and purchase a brand new dress!
I am sorry, but I think you are posting this review on something you heard second hand. If you were not present during the process of the fittings and the conversations between the bride and myself, I am sorry, but you have no idea about what you are commenting on. Thank you, Betty
Horrible Horrible shop. So I go to pick up a dress for my wife and the owner was no where to be seen. I looked at the sign and was over 45 minutes after opening time. So, I proceeded to wait in my car with my screaming 1 year old nephew for 30 minutes. She finally arrived and was unapologetic for her delay. Then she proceeded to take a phone call and ignored me. The best part is that she didn't have the dress ready and even denied that my wife purchased it after I showed her the receipt. After much arguing, she said to pick it up tomorrow. We'll see what happens then. Where do people like this come from?
Rediculously bad customer service!. I recently went to a bridal show and tried on dresses at Proms & Promises booth. I found a dress I loved and was taking down the info so if i decided later to buy it I wouldn't have to search for it in the store. The owner approched me and my friend and tried to get me to have him take my measurements, to which i replied, the dress fit great... not necessary, but wrong color! He then said, well wrap it up... I thought i already said "WRONG COLOR". I told him not yet and he then accused me of taking the info to use elsewhere. I told him I had been engaged for a total of two weeks and wasn't sure if the dress in question was what I really wanted he said he would only appologize if I came to the store and bought the dress. I told him not to concern himself as I would NEVER go to his store. I suggest NO ONE go to this store and experience this terrible treatment!
Poor customer service. I went to this shop with my mom & sister, looking for a wedding gown. We pretty much knew what we were looking for, so we began browsing through the racks. We got scolded for looking through the racks--the saleslady pointed to a dress hanging 1/2 way off a hanger and said "See--that's why I don't like you to rummage through the dresses". We hadn't even been over to that area so I don't know if she was blaming us for the dress falling off the hanger or just trying to point out the dangers of browsing through the dresses? Anyhow, the last straw was when the saleslady totally insulted me. I wanted to try on a mermaid style dress that I saw hanging up in the room--it was a size 6, and I have been trying on a size 8 if it's a mermaid or trumpet style dress, and a size 4-6 if it's A-line (not fitted through hips). I'm curvy in the bum and thighs, but not fat. When I asked to try it on, the saleslady said "Oh, that's not your size honey" and I politely agreed and said "yes, I probably need an 8, but maybe I can just see how it looks". Would probably be inappropriately bootylicious, but I'm sure I could at least get the dress on. Oh, and the lady would not let my mom help me put the dresses on--she came into the dressing room with me--so she could have stopped me if she thought the dress was going to rip as I pulled it over my enormous size 8 hips. I could not believe it when the saleslady said, "No, you really shouldn't try it on--don't torture yourself!". OMG. I'm glad I could laugh about it later with my mom & sister, otherwise I would probably have left feeling like a totally depressed cow.
Terrible customer service. The owner has missed her calling in life- bridal service is not it. She scolds everyone that looks through the racks. She forgot to order my shoes then insisted that I ordered a pair she seemed to find in her back room. I had to produce my receipt to prove otherwise. Then she forgot to dye my shoes- twice. I had to wear white shoes with my ivory dress. Finally, she did a very simple alteration to my dress that had to be redone. Please go anywhere else but here!!
Very poor service. My wife read a bad review of this business online, but decided to get her dress here since it was the closest option. In the end, the extra drive definitely would have been worth it. Betty got the order wrong, my wife had to argue to get it fixed (and made multiple unnecessary trips in the process), and the entire experience ended badly. Make the extra drive if you have to and go anywhere but here. ANYWHERE BUT HERE!
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