02/28/09

Bad management, customer service, and sketchy business practices

by nightelite

Do not go here. A while back I booked my honeymoon through them and it was a horrendous experience. Without a travel agent friend who eventually recovered and rebooked everything for us, it would have been totally ruined. From simple things like having trouble booking flights to Florida months in advance to more complex issues with all the fees they want to charge, it's just not the type of experience you'd expect from this type of industry. If you try to cancel they management get immature over the phone and stop even acting like they are a business. Even after more than a year I feel this is still one of the worst organizations I have ever done business with.

Also note: They HAVE been reported to both the Washington State Attorney General and the Better Business. Additionally, they were using certifications from travel associations on their that they were not actually a part of, and were reported to these as well.

On a brighter note, some of the individual travel agents that work here are fairly nice and helpful...if you are willing to risk everything else.

• Pros: It was close in proximity
• Cons: Management, customer service

01/09/09

The best. We can't wait until our next trip!

by Shawn01

We have been delighted again and again with the recommendations for places to stay, activities to try and when to go. From Washington D.C. to Disneyland to Hawaii I feel like I can trust what they tell me, and one place Sandi recommended has us going back again and again.

Travel for us is a big investment and I've been amazed at the deals they have found for our family. Thank you to the team at Totem Travel for delivering high quality service over the past eight years.

• Pros: Suggestions, service, value

12/08/07

Highly NOT recommended

by atsg

Their public relations is severly lacking in common courtesy. Called to get some travel ideas and packages. Person who answered was the owner..who wouln't even give an insight off the top of her head...Just rudely told me, " if you're not going to pay us, I'm not going to do the leg work". Called other agencies who were more than happy to offer their advice...and then booked through them.

• Pros: Open on Saturday
• Cons: Customer Service