Ford of Kirkland
Kirkland, WA 98034-8109
Phone: (425) 821-6611
User Reviews for Ford of Kirkland
08/15/2008 Posted by keng92
Their Service Department is the ABSOLUTE WORST!!!! Period. Took my vehicle in a few months ago for routine servicing prior to a trip that was expected to cost under $200 (quoted as such by the Service Advisor). Hours later I got a call from Service Advisor stating that several mechanical components were needing to be replaced. Ended up paying almost $2000. Took the replaced parts to an ASE-certified Ford technician (not at Ford of Kirkland) and discovered that 75% of the items did not require replacement. Then.......I took our vehicle back in just recently for an intermittent transmission shifting problem that suddenly appeared. I thought I'd give them another chance. BIG MISTAKE!! The Service Advisor almost immediately said that the internals were broken, the transmission was irrepairable, and that we would need to pay $3000 for a rebuilt transmission. After paying over $100 for their "evaluation" of the transmission problem I immediately removed the vehicle from Ford of Kirkland and went to a local, and very reputable, transmission shop. The problem ended up being a minor component that had failed and the entire repair cost me less than $300. That is THE LAST TIME I will ever take any vehicle into Ford of Kirkland. CONSUMERS BEWARE!!! They are liars, scammers and rip-off artists.
03/17/2008 Posted by JG0614
I would definitely NOT recommend Ford of Kirkland to anyone and I know I will never even consider purchasing a vehicle from them. We found the sales team there to be very pushy and insistent that we buy their (over-priced) vehicle. Additionally, after completing the required paperwork for financing approval the interest rates that they offered us seemed unbelievably high. When we asked about it we were told it was because of our credit scores. The high-pressure, condescending sales tactics made us feel really uncomfortable and like we were being taken advantage of. Luckily, we decided not to buy from them and just purchased our car elsewhere, where using the exact same application data (i.e. same credit report, same credit scores and same financial data...NOTHING had changed) we were offered financing at an interest rate of LESS THAN HALF of what Ford of Kirkland had offered. If you have to deal with them I would suggest you secure outside financing or do your research first so that you'll know right away if they are offering a fair deal, however I would definitely not recommend Ford of Kirkland to anyone.
Pros: ---
Cons: High prices, pushy sales staff, questionable integrity
