Totem Lake Sewing & Vacuum

10/11/09

ONLY Place TO GO!!!

by Clarkston Donna at Citysearch

I have both a Imagine Serger and Craft Sewing Machine from Babylock. I live in Clarkston, WA, and I will ONLY go to Totem Lake for service on either of my machines. They do an awesome job and turn around time is quick -- price VERY reasonable. We have a place in Lewiston ID that "says" they repair Babylock machines and service -- I tried them once and will NEVER return as after three weeks they had not replaced the simple little part I needed. I called Kristen and she sent me the part and I put it on....all at NO CHARGE! They know EXACTLY what the machine parts are -- I feel blessed to have found them some 350 miles from my home. My advice -- don't shop around -- just go there because they do it all and do it all well. God Bless.

• Pros: Best Service on Machines
• Cons: Hard for me to find....Map Quest great help

08/10/09

Ultimate in Customer Service

by SewingFit at Citysearch

Bob, Ruth and Kristin do care about the customers who walk through their door. The Babylock machines are excellent and they know them inside out.

I have shopped at Totem Lake Sewing for over 15 years and I have always received excellent response to any question.

Thank you Totem Lake Sewing

• Pros: They care about the customer first and foremost
• Cons: I can't take Kristin home w/me to answer all my questions.

07/14/09

They're the BEST

by Quiltandsew at Citysearch

I've been sewing since I was 12, on all sorts of machines, and I've become a Babylock convert, thanks to Bob, Ruth, and especially Kristin! Their customer service is wonderful, and their patience with customers seems to be infinite. I've bought way too many machines from Totem Lake Sewing, but I don't regret any of them--I've even sent friends and family to Kris, and their experiences have been the same as mine--courtesy, friendliness, patience and knowledge seem to be the motto of this store. And their prices are the best in the area!!!

• Pros: The best customer service ever
• Cons: They aren't next door to me!

05/19/09

great family business

by meurice at Citysearch

i have made two purchases here and have enjoyed very good customer service. kristin is very helpful and knowledgeable. this is personalized service at its best!

11/10/08

Amazing Sewing Machines and service

by sharn52 at Citysearch

I was sorry to read the harsh review by a women about this business. The

owners have always been so friendly and anxious to serve. I just got back

from a FREE lesson on my embroidery machine and was treated like an

intellegent person. With the questions I asked you would have to wonder...:o)

I would recommend Totem Lake Sewing to anyone!!!!

This negative women must of had a really bad day to write that review.

• Pros: Friendly, helpful, alot of parking, plenty of stock on hand
• Cons: I have to get on the freeway to get there.