Lynnwood >Lynnwood Motoplex
NEEDS GREAT IMPROVEMENT.
Although I already knew what I wanted to purchase and they were a store of convenient location for me, I was not at all satisfied with their sales staff. Just hand me the papers and I'll fill in the blanks. After buying my first morotcycle at Motoplex, I tried giving them some customer loyalty. I have never been approached by a salesperson and asked if I needed assistance (2 years) when I walk in to look at new bikes.
The service plan purchased with the bike is a joke. That is, if they can fit you into their schedule. " Leave it with them for a week and they might get to it". You'ld be lucky if they acknowledge you at the service counter. I never had service completed when they said it would be.
I'm stuck with a service contract. In two years of looking at different bikes in many different shops, I find Lynnwood Motoplex ranks about the poorest. There will be no loyalty shown with my next bike purchase this year. My advise to those who are considering this shop...there are far better in the neighborhood and even a couple miles away.
No problems. No problems when I need some help.
watercraft. Would never take my watercraft any other place!
willing to spend enough time. Sparky went far beyond the call of duty to help me find parts for my 1989 Yamaha YZ250. It wasn't easy, and he was willing to spend enough time to get me right items. I will definitely be back to spend more money here!
a great afternoon. We had a great afternoon on Lake Washington. My family and I enjoyed their company and tutoring we will recommend them to anyone interested in a boat.
outstanding. Since I got involved in the NMA off road world, Motoplex has helped me more than any other!! We have transformed from customer to part of the Motoplex family. Bob and David have been outstanding, as well as the whole team.
This place is awsome. This place is awsome, and I love my new Zuma I bought here.
very helpful. Ben was very helpful with my bike project. He was able to find the correct parts and get my bike back to the way it was from the factory. Great job!
Great. My wife and I bought two awesome new snow machines and a trailer. We were impressed with the efficiency of the entire process and the level of exemplary service ewe received from everyone there. However, the true measure of their customer service was certainly tested at the first mile when my machine's computer mechanism shut down on Lake CleElum. After almost two hours of intense diagnostics and probing by myself and 2 experienced riders, we made the "MayDay" call to MOTOPLEX. Thank goodness for the complementary keychain!! Garrett Powers answered the phone and never hesitated in problem solving with me, and truly saved a memorable New Year's sledding weekend. His communication, commitment to meet every deadline, resolve, and amazing customer service is to be commended. Realizing that our first day of sledding was lost, he paid for our hotel accomodations for the two days His promise that my new sled would be delivered at 7:30 p.m. at the hotel was absolutely right on! This was truly incredible as it was my understanding that two MOTOPLEX employees drove from Lynnwood to Wenachee to pick it up, and then on to CleElum for the delivery/exchange. That's networking and teamwork at it's best! As stressful and disappointing as the experience was, Garrett turned it quickly around and totally took care of us! His ownership and successful resolution of a very challenging situation is a tale we will proudly talk about. Thank you!!!! We will absolutely refer everyone to but at MOTOPLEX! Great job!
quality service. I received FANTASTIC service from Cory yesterday. My Spyder was on the shop for the last recall and due to my schedule I wasn't able to pick up my bike during the regular hours but Cory waited for me for about 20 minutes after the store was closed, and had my bike ready to go and warmed up, and he even set the heated grips! He really knows what quality service mean. Congratulations, for such a great team.