Black Pine Spas

Pamela C.

Joined 6 months ago

We bought our spa at Black Pine Spa 1 year ago. Their service is excellent and they sell an outstanding product. We also like their products we use to maintain our spa. Their staff is knowledgeable and explained everything to us to help in our decision making about what type of spa we should purchase. Because of their patience and knowledge, we decided to purchase our spa from them. Never once did they try to over sell us. In fact, we were willing to spend more, and we were told to buy a certain spa that cost less because it more be more effective for our needs. We have been blessed by their service and am thankful that we found them!

Jered C.

Joined 7 months ago

I purchased an Artisian Island hot tub from Michael in August 2012. Michael is very knowledgeable about hot tubs, and was not pushy during the sales process. After buying the hot tub, Michael kept all his promises about timing, delivery, and special deals. Their customer service is extraordinary and their delivery staff are very helpful. I wouldn't hesitate to recommend Black Pine Spas to everyone.

Recommends

Negin B.

Joined 1 year ago

Great Service!. We have a 10 year old workhorse of a hot tub that just quit on us. I called on several hot tub companies in the area and most were booked out too far or had exorbitant fees just to come out.

I called Black Pine and spoke to a woman who was very pleasant and friendly. The thing that impressed me about this company is that they had a technician call me to troubleshoot the issue first rather than ding me right away for a $100 service call. Needless to say the troubleshooting didn't solve the problem and they came out and fixed our hot tub anyway but I thought I was being take care of and never taken advantage of. The people are very good at what they do and honest. Thank you Black Pine.

Recommends

robbelka

Joined 2 years ago

Great Service - Really. Great People - wish I bought my spa here...

We didn't buy our spa from Black Pine. Seems we missed out cause I think we paid way too much for what we got somewhere else. Thats not the point of this review, though... we recently had service done for a leak that the spa has had for a long time. I called Black Pine's service department. The rates are very competitive but its the tech that inspired this review. VERY knowledgeable. Very friendly. Fixed everything quickly, explained what he did. And he tested the water and gave me some tips for better maintenance. I am definitely calling them if I have to have service again... great company.

Doesn't Recommend

Appel

Joined 2 years ago

Ripoff and rude. Not only these people are total rip-off, but they are also rude. First they show up to fix a burst pipe, do nothing, charge $100 for "visit fee", and leave some paper with $850 worth of other things to do before they would deign to replace a $5 PVC pipe.

Then their customer service person is unbelievably rude to us on the phone. I mean "Seinfeld" rude, the "Soup Nazi" episode. If I didn't know it's for real I would think it's not for real but some gotcha TV crew set us up.

I am canceling their check, fighting their fees in court, and, needless to say, will never use their services again.

Recommends

Lovinmyspa

Joined 3 years ago

Nice Hot Tub. My wife and I just recently bought from these guys and I have to say it was one of the easiest buying experiences I've had to date. I am not one of these people who goes out of my way to write reviews but I felt compelled since these guys were so great to deal with. We looked at 4 spas companies and every one we visited with the exception of Black Pine gave us a high pressure sales pitch and seemed desperate for the sale. I know times are tough and can imagine it's difficult for businesses selling luxury goods but some of these sales people made it uncomfortable. We actually had to walk out of one of the places because they kept pressuring us to buy right there and then when we made it clear we were just shopping around at that point. If you going to buy a hot tub i highly reccomend this company becuase of the quality and price. They were by far the best deal out there and their sales people and delivery people were very knowledgeable and courteous.