Lynnwood >K C Martin Automotive Trans
In the past, I have considered this
shop the best in the area, but I will not be bringing any vehicles back to them. I was treated worse than a second rate customer by these guys.
When I contacted them about scheduling my transmission swap, I asked about leaving it over the weekend. I was told that if I left it for them to start on Monday morning, that it would be locked inside their bay over the weekend. While driving by on Sunday, I saw my car sitting outside in their lot, WITH THE DOORS UNLOCKED.
I returned Monday afternoon to pick the car up, and mentioned it to the employee at the front desk, who was the person I dropped the car off with. I honestly did not get any type of reply. Not an apology, not an explanation, nothing. He just handed me the paperwork and said “Sign here”. I apologized to the counter guy for bringing my vehicle to their shop, which I could tell they did not want to work on, and returned home. I mentioned it to my fiancée, who immediately jumped on the phone with them. I guess she felt that after paying over $500 in labor, that we should have been treated like customers, instead of like suckers.
When she asked what happened, their counter guy stated that “We never talked about locking the car up”. She knew that was incorrect, and his next reply was that I “had shown up after closing”, which was also a lie. She told him that I had returned home from dropping the car off before 6pm, when they closed. His next lie was that they “didn’t have room to have my car, and another $60k car in their bay at the same time”. Oddly, I noticed three open bays when I dropped the car off. Throughout both of our conversations, the tech never once said “Our mistake, I’m sorry”. Believe it or not, that would have been enough. I work in the service field, and have made mistakes myself. I know that they happen. However, when I point out your mistake, and your reply is “That’s great, give me money”, you cannot expect your customers to feel good about their experience. Instead of acknowledging their mistake, they chose to lie to us three times.
Like I said, I will not be returning to this shop. I know that they were not interested in my business from day one, and I feel bad about forcing them to work on my POS car. I wish they would have just told me that they would rather I go somewhere else from the start. They did not have to lie to me.
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