R & R Star Towing

Gloria M.

Joined 21 days ago

So pleased with R&R Towing! I locked my keys in my car at the doctors office, I called AAA to request an unlock, and by the time I got a cup of coffee and went out to my car to wait (for what I expected to be an hour) they were there waiting for me! My car was unlocked and I was on my way home in less than 5 minutes!

Recommends

bob p.

Joined 1 year ago

Thanks Nick at R&R towing. I would like to thank R&R towing(Nick) for helping me out .Thought I had a bad starter,turned out to be a dead battery.Save me 500.00 dollars.Thanks again.

Doesn't Recommend

randrtowingfails

Joined 2 years ago

R AND R TOWING IS THE WORST. These people are rude and don't even hire good drivers I was just driving on the freeway and one of their drivers just starts coming into my lane. DO NO USE THEM

Recommends

V L C

Joined 3 years ago

Best tow company in town, fast, and very reasonable priced.. We had our truck break down and called R & R Star Towing. They responded promptly and towed it to the repair shop we requested. They have the best prices in town and the most courteous driver (Robert S). I hope to never have the need again but if I do, I know just who to call, R & R Star Towing.

Recommends

JenniferGaul

Joined 3 years ago

best towing company around. Thank you for being my gaurdian angel and coming to my rescue! Not only did you rescue me from being stranded with my four year old daughter, you also went above and beyond to follow me to my destination. Making sure that I arrived safley. Not only was your representative kind and caring, but I could not believe how affordable your services were.If ever I am in such a position again, I shall certainly call opon you. Thank you ever so much. Jennifer G.

Doesn't Recommend

Rating

Joined 3 years ago

Don't Use This Place!. This place moto is "THERE IS NOTHING I CAN DO FOR YOU!" They answer the call with an angry voice and hang up on us!

We had a car accident near Walmart on the 164th (exit #183) - The police offered to call a towing place for us. Still shaking, I agreed with it - but I didn't know they charge over $200 if it's a call from the police! (personally I believe the police need to tell people about this ridiculous charge - it's a rip-off!)

After some conversations with the collision place, we've been told to call Robert Staggs who is the manager of R&R (he could be the owner as well). We can't reach him at first, but we've been "inform" about the ridiculous fee!

Even if we agree with this ridiculous rate because of our "stupid" fault! They charged us for 1hr and 45 minutes. It's 3.2 miles (exact) from the accident's place to the collision's place - it took them 30 minutes total to "do their job"! We even have all records to show the time length - but they don't care!!!

I work with customer service for a long time, and I know how it's feel when customers are angry - We try to keep our calm and talk to them in a professional way. But I don't think it's matter to them!!

Robert called back the next day with an angry voice before we can say anything. He didn't give us a chance to talk. He just kept saying "THERE IS NOTHING I CAN CHANGE" and "it's a fair fee"! And he hanged up!!! I think he called us back just to yell at us for calling him!! This is so ridiculous!!

We refuse to be treated this way, and we don't want anybody has to go through this as well! Please check your facts (from other websites as well) and give yourself a favor - DON'T USE THIS SERVICE!

Doesn't Recommend

slandle4

Joined 5 years ago

HORRIBLE PLACE! RUDE PEOPLE AND OVERPRICED.. This place is awful! They arrived at my car an hour later than promised, and then charged me $100 to tow my car about 5 miles. They also DO NOT directly bill your insurance, which is completely ridiculous. In addition, they refuse to send you a bill. You have to either pay over the phone (unsafe) or drive there. The lady on the phone was very rude to me and even hung up on me when I asked her why she just could not send me a bill. Overall, I would NOT recommend R & R towing to anyone if you want to be treated with respect and get a reasonable price for your towing. Now I have to contact my insurance directly to try and get reimbursed...something that is their responsibility. With all of the towing companies in the area, there are so many better places to go.