Alpine Specialty Cleaning

11/16/09

Great Job!

by Samantha24598 at Citysearch

The complete experience from the phone call to scheduling an appointment to completion of the service was a delightful experience. Not what one would expect from having one's carpets cleaned! Having a cheerful, extremely knowledgeable, competent, and patient person in our home, let alone one who was performing a service, on a Sunday at that (!) was a real treat. We learned much from Robi and he did an excellent job getting our carpets looking new again. We have 3 cats and a large dog and the carpet showed it! Robi used a special enzyme to make sure that the pet odors were eliminated - and he asked first if we wanted this rather than not doing it at all or using the product w/o asking first. We will definitely use Alpine again and request Robi. We also hope to try your home cleaning services as well at some time.

• Pros: on time, carpets look great, green
• Cons: NONE

11/14/09

Not what I expected

by tjones917 at Citysearch

I recently had them out. They upset me so much, this is the first review I"ve written for a company. First off they were an hour late. All I wanted was 3 rooms clean and the guy kept trying to sell me stuff and kept pushing some scotchguard protector stuff on me, like a used car salesman. When I wouldn't buy more he got to work and was in & out in about 1/2 hour. He didnt really get the stains out and the traffic areas were still dark. Plus it took almost 3 days for the carpet to dry. I called and complained, they told me the owner would call me back. Its been almost 2 weeks and still haven't heard back, not that it matter I dont want them back. He also dumped his dirty water from his machine in my yard....Not happy about that.....

• Cons: Late, didnt do good work.

11/11/09

local business that goes the extra mile

by stillonline at Citysearch

I’ve used Alpine twice. The first year they did a great job on my furniture but the carpeting – not so much. In spite of my warnings about wet carpets – it took three full days to dry. This year they did a spectacular job on pleated shades (made them look new) but the carpeting – even less than the first time. It was dirty and wet. I wrote a negative review.

For nearly a week I got phone calls from the tech about the work. Finally I agreed to have him come by and fix the problem. The carpet wasn’t much cleaner but it dried in a few hours. Then I got a call from the owner asking me to fix the negative review.

So here’s the deal, I had a bad experience once with the carpet cleaning. The furniture cleaning and the pleated shades were fabulous.

If you are sensitive to chemicals, if you have asthma, lung disease or allergies, this is the only place in town. If there is a problem, they will call until you tell them you’re satisfied.

I’d call them again.

• Pros: on time, excellent work,
• Cons: wet carpet