Gene Juarez Salon
Lynnwood, WA 98037-4718
Phone: (425) 744-6000
- Hours:
- , Mon-Sat 9:00am- 9:30pm, Sun 9:30am- 6:00pm
User Reviews for Gene Juarez Salon
04/30/2008 Posted by siren82371
I went to get a brow wax and was left waiting for 15 minutes past my appointment time. When my person finally came to get me, she explained that it had been really slow that day so she had been eating candy in the break room with her friends. Not very professional. It seems if you are late for an appointment, you apologize and leave out the details of lounging around. My eyebrows turned out fine but I hate to pay good money when someone can't really be bothered to treat me with a tiny bit of respect.
Pros: Lovely ambience
Cons: Professionalism
02/20/2008 Posted by melikeyfood
Gene Juarez's look is very deceiving. With the high ceilings, the hustle and bustle of people, staff members in black, and their expensive hair products, I was conned. Not once, not twice, on 3 separate occasions. The first time I went, I saw an entry priced stylist. No matter how cheap the cut was, it wasn’t worth it. I have long thick hair. They thinned my hair out so much with these stupid shears; it looked like I had fine course hair. I am used to going to high end salons where they texturize your hair manually with their shears, rather than what I call “cheating scissors.” This contraption was supposed to do the job other stylist do by hand! What a mistake! The layers were uneven, the texture was unmanageable, everything about it was just wrong. I expressed my disgust for my hair to the manager and was discredited for my opinion. After being on the defense with them, I was able to have my hair fixed. I went in a 2nd time to see one of their seasoned stylist. They fixed it, by cutting it shorter and texturizing it even more, after I told them not to. I was still unsatisfied. I once again complained to the manager and they sent me their senior stylist. No joke, I was in and out of his chair in 20 minutes. The service was rushed and he ended up cutting 5 inches. He even stated that there was no way to fix what the previous stylist had done. He was disgusted by my hair when I walked in there and he asked me who cut it for me (thinking it was someone else, not Gene Juarez) and was embarrassed when I said it was Gene Juarez. After the third haircut, it looked better. However I was really sad that I had to cut off 5 inches. Gene Juarez is overrated. It is basically a high end Supercuts. Their customer service is horrible, their stylists know “template/cookie cutter” haircuts and are not creative, and the service is rushed. No matter how cheap/expensive they are, it’s not worth a penny.
Pros: Good Hair Products
Cons: Everything else
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