Gene Juarez Salons & Spas

Doesn't Recommend

jananow

Joined 2 years ago

Not as good as they think!. I agree with several of the previous posts. Gene Juarez is not as good as they think they are. The staff appears to have an attitude that they are better than most and are so much above their clients that they are demeaning to clients. I have not gone there for years now because of this.

Recommends

Kathy Bigham

Joined 3 years ago

I had an awesome experience at Gene Juarez at Alderwood Mall. From the time I walked, I greeted, asked if I would anything to drink and given a wrap to change into.

My hairdresser, Denise was very prompt. I was looking for a new cut and look.. She was amazing! She seemed to know exactly what would work for me, not being one that wants to spend to much time on my hair. The cut is great and falls into place by itself! I LOVE it. Thanks Denise!

Doesn't Recommend

squirreltamer

Joined 6 years ago

Disorganized & Overpriced. I have been getting my hair cut and colored at the Split End Salons for years.

When they opened the new Gene Juarez at Alderwood, I decided to give it a try.

I was a bit confused with the assistance I received at the front desk. The receptionist asked me to take my shirt off and put a plastic gown on. This seemed unecessary to me, since my sweater didn't have a collar, and would have been completely covered by the gown if I had left it on.

I was left to wait in the lobby 20 minutes past my appointment...a bit chilly w/out a sweater.

The woman who colored my hair appeared to do a decent job. I was surprised to find out that someone different would be cutting my hair. Then I was shocked to learn that there would be a 30 minute gap between the color and cut. I was brought back to the lobby to wait for 30 minutes, with damp, dripping hair. I wasn't offered any water or tea, which surprised me; I thought this was a "salon SPA".

The woman who cut my hair did a very nice job. It was the highlight of my trip to Gene Juarez.

When I checked out at the front desk, the receptionist had a hard time locating my sweater and asked me to come back into the closet to find it.

The tipping envelopes were a new thing to me, but ok...whatever.

The hair color started washing out within a week.

I called back to see if they could fix it, and was hassled by the receptionist who kept insisting that I must not have been using a color-safe shampoo. No offer was made to correct the color problem.

I will not recommend the salon at Alderwood. Try the Split End instead. More down-to-earth prices, better organized, and the hair designers seem more real.

Doesn't Recommend

siren82371

Joined 9 years ago

Service with a shrug. I went to get a brow wax and was left waiting for 15 minutes past my appointment time. When my person finally came to get me, she explained that it had been really slow that day so she had been eating candy in the break room with her friends. Not very professional. It seems if you are late for an appointment, you apologize and leave out the details of lounging around. My eyebrows turned out fine but I hate to pay good money when someone can't really be bothered to treat me with a tiny bit of respect.

Doesn't Recommend

melikeyfood

Joined 5 years ago

Not worth it! Overrated!. Gene Juarez's look is very deceiving. With the high ceilings, the hustle and bustle of people, staff members in black, and their expensive hair products, I was conned. Not once, not twice, on 3 separate occasions. The first time I went, I saw an entry priced stylist. No matter how cheap the cut was, it wasn?t worth it. I have long thick hair. They thinned my hair out so much with these stupid shears; it looked like I had fine course hair. I am used to going to high end salons where they texturize your hair manually with their shears, rather than what I call ?cheating scissors.? This contraption was supposed to do the job other stylist do by hand! What a mistake! The layers were uneven, the texture was unmanageable, everything about it was just wrong.

I expressed my disgust for my hair to the manager and was discredited for my opinion. After being on the defense with them, I was able to have my hair fixed. I went in a 2nd time to see one of their seasoned stylist. They fixed it, by cutting it shorter and texturizing it even more, after I told them not to. I was still unsatisfied. I once again complained to the manager and they sent me their senior stylist. No joke, I was in and out of his chair in 20 minutes. The service was rushed and he ended up cutting 5 inches. He even stated that there was no way to fix what the previous stylist had done. He was disgusted by my hair when I walked in there and he asked me who cut it for me (thinking it was someone else, not Gene Juarez) and was embarrassed when I said it was Gene Juarez. After the third haircut, it looked better. However I was really sad that I had to cut off 5 inches.

Gene Juarez is overrated. It is basically a high end Supercuts. Their customer service is horrible, their stylists know ?template/cookie cutter? haircuts and are not creative, and the service is rushed. No matter how cheap/expensive they are, it?s not worth a penny.

Doesn't Recommend

louise_if_you_please

Joined 5 years ago

They think they are much better than they really are.. I have been on the hunt for a new stylist for a while now. As Gene Juarez in the Alderwood mall is close, I have been there twice. Both times the colorist didn?t listen to me when I explained that while my hair is fine, it grabs up color. When I asked them to let me pick from color swatches they just assured me that they knew the right color for me.

Both times I have come out too dark. When I express disapproval, I am offered a redo; I don?t have time for a redo. Listen to me and get it right the first time! Gene Juarez instills an undeserved conceit in their stylists; they don?t listen to the person who knows the most about their hair, the client.

I also agree that they push product. They have some product from Europe that only they carry. The stylist was very affected when she explained that the exclusivity is what makes it so good, not too bright, but at least don?t compound it with false pride.

The cashiers are also irritating, I work with some of the most amazing people in the country and they have more humility than those cashiers. I will not waste my time or money at Gene Juarez again.

Doesn't Recommend

katie12121

Joined 6 years ago

I would rather go used car shopping. The first time I went to Gene Juarez was for a brow wax with my boyfriend. We had difference girls and the job was mediocre at best.

I gave them a second chance about a week ago for a facial. The girl tried to start selling me product before I got on the table. The facial was again mediocre at best. It was hard for me to relax while she was pitching products and additional services. The salons are clean and the prices are fine but the quality of service is severly lacking.

Recommends

christygenerous

Joined 7 years ago

Color and Cut. On short notice, I was able to get an appointment with Rikki and Jillian for a color and cut. They took great care of me and gave me exactly what I wanted. I would recommend them highly for their skills, personality and a great overall experience.

Recommends

crwth68

Joined 8 years ago

After Reading These Reviews,. I was not that excited about using my $75 gift certificate. I was very pleased with the service and helpful attitudes at the Alderwood Mall Gene Juarez. Denise cut my hair, and she did a great job, it's the best haircut I've had in years. I didn't detect snobbishness from anyone. I also got there about 20 minutes early, and only had to wait a couple of minutes before getting my hair cut. I think many of these review are outdated. My experience was very positive.

Doesn't Recommend

lovlydarcy

Joined 8 years ago

save your money - not worth the hype. All Gene Juarez has is hype, not great stylists making your hair look fantastic, all hype nothing else. There are tons of better salons in Seattle, don't bother going here.