09/01/09

Wrong Diagnosis, Wrong Medicine, Wrong Fees

by SeaLynn

I visited Lake Serene Clinic for what I thought was a bacterial infection. The practitioner that I saw (who looked all of 21 and GIGGLED NERVOUSLY throughout the visit) "confirmed" that I had a bacterial infection.

She also insisted throughout the visit that I should have a pregnancy test even though I have an IUD and declined the test. (More on this to come.)

She then proceeded to prescribe to me what turned out to be an anti-inflammatory medication NOT an antibiotic, which baffled not just me but the pharmacist.

As if this all weren't bad enough I received a phone call a few days later to inform me that the practitioner had "made a mistake" and in fact there was no infection.

If THAT WEREN'T BAD ENOUGH I received a bill for $1.50 for a pregnancy test about a month later. When I called about this I was told that the practitioner had written on my chart that I'd complained of nauseau (nope), backpain (nope) and missed period (definitely not!), which was why she'd insisted on giving me the test and that I'd agreed to it.

AS IF THAT WEREN'T ENOUGH their billing specialist told me that $1.50 isn't that much and should just pay it anyway. When I pushed to speak to a supervisor she hung up on me.

AVOID THIS PLACE LIKE THE PLAGUE!

• Cons: Slow, innacurate, horrible bedside manner, rude staff

02/09/09

Just Another Doc-in-the-box with the doc

by improvehealthcarenow

Years ago this clinic was phenomenal and I swore I'd never leave, but when the founder/owner took a sabbatical the clinic took a nosedive. While two of the providers, Josh Webb and Greg Lind (owner & part time provider) are well versed and consultative, the rest of the ARNPs on staff are painfully inadequate in one manner or another. If you absolutely MUST be seen somewhere then try to get in with one of these providers, otherwise, take your time to find a good quality family practitioner. Some may prefer to have an MD provide their care and it is important to note that this clinic is exclusively run by ARNP's.

• Pros: Holiday hours
• Cons: inadequate care