Kent >Covington Multi Care
My husband went to this facility for a screening procedure. I also had the same screening procedure at a different facility. The bill for my husband was $2,000 more than my procedure; $600 of that bill was considered our reasonability. When I called the customer service and spoke to R.R. and asked him how two screening procedures could have such differences in cost he explained that while Multicare tries to stay competitive, they cost more than other medical healthcare facilities. R.R. said they would do an audit.
I contacted Blue Cross fraud department. They discovered that Multicare had falsely billed it as a medical procedure, not a screening procedure. A call to my husband’s physician verified that this procedure was ordered as a screening, not medical procedure. The bill was adjusted. A couple of weeks later I received another bill from Multicare for $600as well as their audit. Their response is as follows;
The audit found that all items were billed correctly for the account were billed correctly and have supporting documentation in the Medical Record. Health systems set their own unique prices for procedures, which would explain the difference between the other facility. Therefore, no changes will be made to this account.
I again contacted R.R. in customer service. He stated the bill was sent out before blue Cross findings. When I expressed concern regarding his investigative audit and its lack of correctness he stated it was upper management that conducted the audit.
beware of covington multicare.
Beware of Multicare,I thought I could depend upon the Multicare in Covington. I thought I was having a stroke, while driving, and was able to get myself into the urgent care. I told the receptionist "I think I am having a stroke". I wasn't able to walk without falling to the side, and was throwing up. I told the Dr. how I had lost my vision for a minute and I had a bad headache.
They kept giving me antinasuea medicine and sent me to the restroom to give a urine sample. I couldn't get back to the room, the nurse had to come in the bathroom and get me into a wheelchair to get me back. I couldn't walk, was throwing up all the medicine they gave to me. Dr. Brown gave me several pills and somehting to drink which I immediately threw up. To make a long and sad story short, I was sent home with a friend and was told to come back the next day. My friend was so upset by what had happened she took me to Valley Medical which they diagnosed that I had had a stroke and should have been given the shot that would have helped me within the first couple of hours. I warn everyone, the Multicare urgent care in Covington is not an emergency hospital and I don't think they should advertise that they are. I could have died but I am alive and have been recovering for the past 12 months, no thanks to Multicare and Dr. Brown.
Great Doctor. I have been seeing Dr. Walker for the past 6 months and I have to say she is great! Nicola is very thorough and you can count on quick attentive care. She asks lots of questions and when in her presence there is no doubt that she cares!
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