Redmond >Ups Store
Worst customer service I've ever expienced.
This is likely the worst retail location I've ever been to. I've been here five times in the past two years. The first four times were bad but tolerable, and consisted of me being blatantly ignored by staff for upwards of five minutes while they carry on personal conversations in the back office (despite them seeing me in the store and even making eye contact).
The most recent experience was far worse though. I had been quoted $28 at the post office to ship a flat poster box, so I decided to come to the UPS Store to see if they had a better price. The employee, Mario, weighed and measured the package and quoted me $16 and change. At this point I noticed that the box I had wasn't terribly sturdy. I asked if they happened to sell boxes in this shape and size to see if they had a better option for a couple dollars. Mario, without saying a word, grabbed two pieces of scrap cardboard from a garbage pile and taped them to the outside of the box to prevent it from bending.
Initially, I thought that I might actually be having a good experience at this store for once. Then Mario re-weighed and measured the package, acted surprised, and said the price jumped up to $29.09 because of the extra weight. Since it wasn't a big difference from the post office's quote, I said to just go ahead and ship it, at which point Mario told me he'd also charge me $3 for the cardboard scraps.
When I got home and looked at the receipt, I saw the issue. The actual shipping cost had jumped to $17.34 (which was expected for the small increase in weight), but there was an additional handling fee that was manually added to the price in the amount of $11.75.
I tried contacting the UPS Store customer service about this, so they passed my information to the store owner, asking that he contact me directly to resolve the issue. Instead of actually contacting me, the owner replied via email just to the UPS Store customer service group. I spoke to them today to follow up and see what was going on (it has been about three weeks since the initial complaint).
The rep on the phone read to me the owner's email, which contained several lies about the situation. The store owner claimed Mario had offered to remove the cardboard to bring the price back down, and he claimed that the cardboard was some sort of high-grade cardboard that they generally sell on the sales floor. Additionally, despite having never even spoken to me directly, he called me grumpy and made a number of other personal attacks against me.
The rep on the phone was thankfully so appalled by this email, she took care of refunding me the additional handling fee and the cardboard charge as a result. She also lodged a formal complaint against this location and explained that these complaints are considered when the store comes up for franchise renewal. If there are enough complaints, they may not be allowed to renew the franchise. If anyone else has had such bad experiences at this location, please contact th
Rude and patronizing. As I was about to pay for my purchase a rude and patronizing man said to me: "Why are you buying these envelopes to ship documents in? They are pricey!" I was so taken-aback by his rudeness and tone of voice that I paid and left the store promising myself that I would never ship from UPS, Redmond, again.
UPS Store gives bad information. Today, a fairly rude man at this store told me that if I ship a parcel COD that it will take 6 weeks for the payment to be returned to me. I called UPS directly and they said that their policy requires that payment be sent back within 24 hours of delivery date and that it takes no more than 10 business days to deliver the payment to me. Obviously, this location discourages people from shipping COD despite UPS willing to do it. I will never ship from The UPS Store locations ever again because of this experience.
Worst UPS office in USA!!!!!. This office is the most irresponsible, non-caring, unprofessional office I have encountered from the East to the Midwest to the West. I have never seen such poor work ethics in getting packages delivered. We paid over $100 on each of 5 packages to have them sent either overnight or two day priority on Dec 17th. It is now Dec 27th and my packages still sit there and they wont even let us pick them up saying they are still sitting on a semi truck. Now please xplain to me why pkgs with priority overnight service are still sitting on the semi truck after 10 days have passed. They are telling me it could be another week before they get to them. So we pay UPS a huge amount of money to deliver our Christmas gifts in two days then they tell me its my problem sorry, I have lived all over the US and never encountered a UPS office as horrible as this one. AVOID at all costs!!! I will use DHL and Fedex from now on out!!!
NEVER open a mailbox there!!. I had a mailbox for 3 months and things were fine so far. So I renewed my contract for 1 year, and I really regret doing that. After 2 months of my renewal, they haven't updated their computer and kept putting slips in my mailbox asking me to renew. I told them I did and they told me not to worry and would update the computer soon. In fact, they never did and even close my mailbox without my knowledge! Today I checked my mail (haven't checked for over 3 weeks) and there was nothing! I know what I'm expecting, financial statements, checks, magazines. I even called those companies to verify they did send me stuff. But these people threw away my mails and told me I have no mails. They didn't even admit their mistake! Unless you want your mails going to trash, don't use their mailbox service!
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