05/16/08

Great local electronics service!!

by ProInstaller

We use King A/V service as part of our Home Theater Installation company. They perform in home service for us and we have never had a single complaint. There is a reason they are the company that the manufacturers send you to. They have extensive training and have not let us down or treated us or a customer unfairly. We are based in Redmond as well and have had to deliver a set for repair after hours and were able to set up an appointment to meet a tech after their typical closing time. I do suggest using King A/V, call them and you will recieve prompt service and they may even walk you through the problem better than a factory tech support person. (They are in America after all and can speak to you on the phone with no problems)

• Pros: on the East Side, Factory Certified by many manufacturers
• Cons: Smaller shop, nat great curb appeal

04/10/08

Great service without a cost!

by tksamm

I had some trouble with my Hitachi plasma TV and was referred to King by Hitachi corporate - they answered the phone promptly and asked a few questions regarding the problem and they immediately suggested trying a power switch that would otherwise be unknown to me. They waited a few minutes while I tried what they suggested and to my surprise an delight it worked! When I came back to the telephone they said they were glad they could help...thank you King for helping me without charging me a cent!

02/24/07

Exceptionally rude & overpriced

by emilr

I took my Explorer radio in to this shop to get an estimate for repair. The next day I was quoted $175 to fix a radio that I had already paid $45.00 to have diagnosed. When I called for the estimate the employee answering was exceptionally rude and impatient upon answering the phone. (I couldn't find my claim check at the moment). I told him that $225 to repair a radio that was not getting the audio portion was too much and said that I would pick it up. When I got there I had to wait 10 minutes at the counter before anyone would respond from the back of the shop. (They have CCTV and a buzzer on the door). When someone finally came to the counter they began to tell another customer that they couldn't explain why the TV that she had brought in wouldn't work after they had repaired it. Another repairman finally brought my radio out and asked me to sign the work order for release. When I asked where to sign he said very curtly "anywhere". I signed the order, took my copy and left. The work order stated that the radio had been"cosmetically" serviced. (They wiped the top of it off) When I got home I took the face plate off after noticing that it appeared to never have been removed for inspection. Paying $45+tax to have the radio removed (a simple 2 minute job), having it wiped off and returned with no written diagnosis of the problem is a gross ripoff ! These people have an attitude for "take it or leave it" and rudeness more than any other business I have ever dealt with. I will never go back to that place and don't recommend it for anyone else.