King Audio Video Service

11/19/09

STAY AWAY! Disorganized, Poor Communcations

by Lou G at Citysearch

Enter the doors of this establishment at your peril! You'll be greeted by haphazard stacks of dust collecting expensive AV receivers, TV's and misc electronics presumably in for repair. Take a sight line down the hall to view one of the messy work benches. It's clear that electronics manufacturers haven't conducted a site visits to this independent repair facilities. This place is a dump.

Took my AVR in for warranty repairs. Called weekly for status as the shop would indicate that they would be diagnosing the problem "soon so call next week." Now it's over one month with no official status so I finally pick up the unit. The faceplate is badly scratched from mishandling. The owner offers no explanation or apology. The unit is going back directly to the manufacturer, to whom I have registered concerns about the business practices of King's.

• Pros: none
• Cons: Bad Service

05/16/08

Great local electronics service!!

by ProInstaller at Citysearch

We use King A/V service as part of our Home Theater Installation company. They perform in home service for us and we have never had a single complaint. There is a reason they are the company that the manufacturers send you to. They have extensive training and have not let us down or treated us or a customer unfairly. We are based in Redmond as well and have had to deliver a set for repair after hours and were able to set up an appointment to meet a tech after their typical closing time. I do suggest using King A/V, call them and you will recieve prompt service and they may even walk you through the problem better than a factory tech support person. (They are in America after all and can speak to you on the phone with no problems)

• Pros: on the East Side, Factory Certified by many manufacturers
• Cons: Smaller shop, nat great curb appeal

04/10/08

Great service without a cost!

by tksamm at Citysearch

I had some trouble with my Hitachi plasma TV and was referred to King by Hitachi corporate - they answered the phone promptly and asked a few questions regarding the problem and they immediately suggested trying a power switch that would otherwise be unknown to me. They waited a few minutes while I tried what they suggested and to my surprise an delight it worked! When I came back to the telephone they said they were glad they could help...thank you King for helping me without charging me a cent!