Frederick's Appliance Center

12/31/08

An insider's view of this company......

by bradorama58 at Citysearch

I was the Warehouse Manager/Delivery coordinator for this company for almost 3 years ending in August '08. During this time I arranged delivery and/or installation of appliances for over 12,000 customers. I am also personnally famiiar with the circumstances surrounding most of the other reviews written here. I was personally responsible for carrying forth the decisions and subsequent solutions for every customer concern or complaint. The owner, Eric Blakemore, reviews and ensures each solution is done promptly and done fairly. This dedication to doing the right thing is the best reason you should buy from this company. Much of this company's business is repeat business and for a good reason! In the retail appliance business i cannot recommend this company more strongly or sincerely. My name is Bradley Ward and every word i have written here is true.

05/14/08

Owner of Fredericks' reply to "Broken promises, delayed delivery, installed incorrectly" concern of a valuable customer

by AppliancePro at Citysearch

Good Morning Cindy:

I am sorry that your installation didn't go as anticipated. I personally apologized to you at the sales counter when you came into the store. I will reply to your concerns here, and share our side of the story.

When you first purchased your cooktop/downdraft on Jan 28,2008, you were advised that the Viking cooktop was a special order because it was Liquid Propane. Once it arrived, you were scheduled to install the 2 items. Only after we arrived on site did we both learn your existing countertop opening was overcut ( too large ) to fit the downdraft we selected. We returned that unit, and replaced it with a different brand that would fit. Yes, the Dacor vent did take longer to receive than we were advised from our supplier. But, as Brad ( scheduler) promised, we would fast track your re-installation. We installed the next day after receipt of same!

I did speak with you about the regulator that was incorrectly installed. We were unable to test our installation because your propane line had not been ran yet. Unfortunate timing, as we would have caught our mistake at that moment, rather than returning all the way to Fall City within 24 hours to rectify.

In closing, I hope this clears up any question that the team at Fredericks Appliance tried their hardest to make your installation go as smooth as possible. If you have any further concerns, please contact me directly.

Eric Blakemore

President

425-885-0000x102

Thanks

04/22/08

Broken promises, delayed delivery, installed incorrectly

by crennkl at Citysearch

Don't buy from Frederick's - they are extremely unreliable and repeatedly make bad recommendations and promises they don't keep. Here's my situation:

In Jan 2008 I ordered a high-end cooktop and downdraft. They scheduled the original delivery for Feb 9.

Then they called and said it would take an additional 2 months to get the cooktop in. After 2+ months, they promised delivery for April 9. On April 9, their installer told me that the downdraft they recommended was the wrong size, and I had to reorder another downdraft at a much higher price. And wait. Delivery was rescheduled to April 23. They missed that delivery date too, saying that the downdraft took longer than expected.

Cooktop was finally delivered and installed April 27. The next day, when we tried to get the propane hooked up, I found out that they installed the regulator on the stove backwards and they need to come out and fix it. It is now almost 3 months after my original purchase and I still don't have a firm delivery date. They have had my money since January, and I still don't have a working cooktop.

• Cons: poor advice on what to buy, delivery repeatedly delayed, installed incorrectly

04/17/08

Best appliance store on the eastside. great selection, awesome service awesome prices.

by 1smartshopper at Citysearch

I don't know what beef the lady with the oven had but my many experiences at Fredericks Appliance have been everything I expected and more. This company has been in business so long, they got the first number ever given out in Redmond. (425-885-0000) They must be doing something right. I have replaced all of my kitchen appliances through these guys. Ask for Eric or Rick. They're both great. Anyway, I just wanted to share my positive experience. Go Stangs!

• Pros: great selection, good prices, easy to get help when needed
• Cons: Hard to find in downtown Redmond-one ways

08/20/07

I Regret Buying From Frederick's

by julieubrown at Citysearch

I cannot believe this company is still in business.

We bought a freezer and a refridgerator from Frederick's. The freezer was installed completely unbalanced and could have fallen on someone. When I asked them to set the feet properly, they argued with me and it didn't happen until three weeks later. The refridgerator was not unpacked in any way.

They took three months, three visits, and dozens of phone calls to install our icemaker. Each time they arrived, they said they didn't have the parts they needed to do the job. They scheduled each visit without checking with us and they became quite terse on the phone after they arrived and we were on vacation.

They scheduled an outside service to do the work and told them all of the parts were waiting at our home though they hadn't left anything here. After this company ordered a complete icemaker kit and scheduled an appointment to install it, they told us to cancel with them.

When I asked to speak to a manager to find out what was going on, they didn't return my calls and no one, except for a guy named Brad, seemed to care about our situation. (That's the reason they get even one star.) Brad, it turns out, was reprimanded for arguing on our behalf.

If I had a chance, I'd buy my appliances somewhere else, anywhere else besides Frederick's.

• Cons: Horrible customer service, no response from management