Renton Collections Incorporated
Renton, WA 98057-2721
Phone: (425) 255-8231
User Reviews for Renton Collections Incorporated
07/22/2008 Posted by shmeish
I got a call from the manager on Mon and told him I would sent him the papers he needed to credit my account, he was very nice and appreciative of that. The next day another lady called me,MIchelle, she told me I need to pay them in full right now $1,800 or something will be done. I said "something will be done" I told her i talked to the manager yesterday and i was sending the documents he needs. Rudely she said "you need to lose your attitude" I couldnt believe she would say that! I asked her name and ID number with the company and called right back to complain! UNBELIEVABLE! I talked to Judy and she reassured me it will never happen again! Pretty bad when someone else has to apologize for someone elses issues!
01/15/2008 Posted by mollie88
I JUST called to PAY my bill in full and got the 2 of the RUDEST people at that company!! I told LANDON that I was calling with regard to a bill I had received in the mail and he became the RUDEST person I have EVER talked to before!! And I have had some rude bill collectors call me before. Anyway, the conversation progressed and he repeatedly responded to my request to speak to a supervisor by asking me if I had by checkbook. When I told him that I was going to speak to an attorney about this because it is illegal, he had the nerve to tell me that I should take the money that I paid the attorney and pay my bill! When he finally transferred me to someone else I started to explain what had happened and SHE started laughing! I then asked her to transfer me to her supervisor and she transferred me to a nonexistent (not assigned) voicemail. I hung up the phone and called back. I told the receptionist that I wanted the senior supervisor in the office and she attempted to transfer me to two different men (VERY polite, one of the ONLY in that office!!). When she finally got Mike J***s for me I explained what had happened and told him that I was not going to let this go… While he was very polite and kissed my a** he still asked me after I had told him everything that I could remember (was in too much shock to recall it all) if I wanted to pay my bill!! As if that is all they care about! Well if you guys are reading this, you might want to consider customer service!!!
Pros: Receptionist deserves a raise!
Cons: RUDE collectors!!
