Queen Nails

Stephanie P.

Joined 6 months ago

Just left from this salon and had the worst customer service I think I ve EVER had! I walked in and told them I needed one of my nails fixed (it broke the day after I got them done because they glued the tips to the very end of my nails, like barely even hanging on) and she told me to come back in a half hour, so I go into some stores to waste time, I go back in after a half hour and she tells me to take a seat, and I politely say well how much longer do you think because I only have this one nail that needs to be fixed and I already have been waiting for over a half hour and she says to me slightly yelling and extremely rude well you can go somewhere else than!! so I say well you just lost a customer! and walked out. It was extremely embarrassing and very unprofessional. I will never go back to this salon and I suggest you don t either unless you like to get treated like complete crap, as a paying customer to this salon since I moved to Renton I am very upset about this! And clearly other people think so too, nothing but bad reviews about this salon on every website you go on, how are they even in business still?

Doesn't Recommend

seattlecarmen

Joined 2 years ago

Disappointing experience. I've had good experiences here before, but not today, and unfortunately I won't be back. The owner's (manager's?) daughter and grandson were in the store, and the little boy pretty much screamed the whole time I was there. He's probably about a year and a half or so. And then, voila, he vomited right in front of me. I was up in the pedi chair. I had brought a snack, and it became considerably less appetizing when there was vomit in the vicinity. But mostly, I couldn't believe they just let him stay there and scream like that. (It's not the baby's fault. Sometimes babies scream! But in a business? On and off for an hour?)

I told the owner that it wasn't very relaxing to get services while a baby was screaming. The boy's mom got pissed off and told me from the other side of the room I should just leave if I wasn't relaxed. What a great solution! I had intended to stay for a mani-pedi but left after the pedi. The owner told me "She isn't here very much" and "There aren't any customers. You're the only one in here." (It was a slow day and at that point, this was true.) I honestly had to say, "~I'M~ a customer!"

I requested a discount because of the situation, and was refused. I omitted the tip and created my own discount. The owner did my pedicure, so it came out of her pocket--I wouldn't have done that to someone else. I usually tip $10 on a $30 mani-pedi because I know the girls don't earn very much.

Anyway, there are lots of other salons in the neighborhood. I'm definitely not going to subject myself to that possibility again.They'll probably be glad not to see me again, and vice versa.

Doesn't Recommend

thatcowgirl

Joined 5 years ago

Bad fill, miserable pedicure, good for eyebrows.. Seriously I wish there was a rating lower than a one. I went in for a fill... a FILL (not even a full set) and I swear to you I came out looking like I had dog claws not fingernails. WAY short and so thick, it was just ugly, there was no fixing it. The guy doing my fill had an expired license sitting on his desk.

Oh, I have been there twice for pedicures also. The first time, not so bad. They kinda messed up the little design but I figured everyone has bad days. the second time I am not kidding you- the girl doing my feet had her little friends sitting talking to her the whole time. Ummmmm not exactly relaxing with some kids staring at you as they blabber about the parties they are going to that weekend.

I do love them for eyebrows, they are really good and it's just $8 but be sure to say NOT TOO THIN - if you do, they are good. If you forget, they'll be thin. Nice, but thin.