Ernie's Carpet Care
Woodinville, WA 98077-5674
Phone: (425) 788-5671
User Reviews for Ernie's Carpet Care
04/23/2007 Posted by ernie_goudreault
ERNIE'S CARPET CARE takes great pride in our quality service and integrity. We have been in business for 32 years and have a satisfaction guarantee policy. If a customer is not satisfied, we ask that they report it to us as soon as possible so we can resolve the issue. Our business depends upon satisfied customers for repeat business and customer referrals. As the owner, I personally contact the customer to assess the situation and work out an amicable solution. In response to the review left by padamss 9/12/06; I went to her house to give her a cost estimate for cleaning services. The carpet was in very poor condition and had a lot of pet stains. I advised her that the carpet should be replaced, but she insisted upon having it cleaned instead. On every job, there is a pre-cleaning inspection to note all pre-existing stains and conditions. On the padamss job, the baseboards were already scuffed with marks from a vacuum cleaner (which is common in many homes). Extra care was taken to remove as many of the pet stains and odor as possible. The next day the customer called to say she was pleased with the results of the carpet cleaning, but was unhappy with the condition of her baseboards. I offered to come out that day to address the problem, but she said it was inconvenient for her. I asked that she please call at her convenience for an appointment so I could come out to inspect the baseboards. She did not call again to give us the chance to identify the problem and work out a solution. Instead, she waited a few months, then, chose to write an unfavorable review. We feel this was unfair to our business as we were not given the opportunity to make good on our unconditional satisfaction guarantee. Ernie Goudreault, Owner of ERNIE'S CARPET CARE, INC.
09/12/2006 Posted by padamss
While the customer serivce was superior, the end result faltered. The carpets were soaked so much during cleaning my baseboards swelled from being over exposed to water, not to mention the large black line running along side of the board likley left from the carpet machine [no black line or swelling along the baseboard against the wood floors]. When I called to explain the situation, I was questioned as to the validity of my claim; he [Ernie] offered to take a look but didn't sound too intersted as I never heard from him again. I wasn't about to make a 3rd call to get the issue resolved, I just chalked it up to buyer beware. Now no one is paid until I see the work completed.
Pros: good initial response
Cons: poor follow-up
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