04/04/08

Their service ain't what it used to be!

by clawsojm

The service ain't what it used to be. For example, I left a purse to be repaired January 1. The salesperson stated that it would take about a month for repair. No problem. It is April, and the purse has still not been repaired!!!! If the salespeople would have told me that, at least I could've taken it somewhere else! Also, the ladies in Studio 121 are unprofessional--a couple of them argued over whether or not "I was their customer" (presumably to argue over the commission), in front of me! Completely unprofessional and left a bad taste in my mouth. I complained to customer service, but this has happened in several other departments over the last couple of years (men's, fragrance).

• Pros: Downtown location is convenient for workday shoppers
• Cons: Service is horrible!

09/08/07

Fine Jewelry Department- Not what you expect

by jclauson

Don't get me wrong, I love Nordstrom, which is why it almost pains me to have had such a bad experience with their Fine Jewelry department. It is NOT the normal Nordstrom experience. They have high mark ups, they don't negotiate under any circumstances, and their service level is poor. I ended up making a recent purchase of Kwiat earrings at Alvin Goldfarb (a great store!) instead and it was a night and day difference.

Maybe it's better to purchase a high end item like fine jewelry from someone who specializes in it? Shoes at Nordy?s, yes, diamonds, a definite no.

08/14/07

Good selection, lots of helpful salespeople, shoe shines

by mikematson

I used to buy all of my clothes at Nordy's. Nowadays I usually stick to getting my casual wear & shoes there. While the sales staff is always willing to help, I have found the best customer service is in the shoe shine department. It's a real treat to walk out with shoes shining like new. I now buy custom dress clothing from myhaberdasher. com but will continue to get weekend wear and the occasional "emergency" item from Nordstrom's.

• Pros: Helpful sales staff & valet parking w/the option of a detail in Seattle
• Cons: Off the shelf clothing doesn't fit as well as custom