AA Travel Agency
Seattle, WA 98104-2963
Phone: (206) 467-9303
User Reviews for AA Travel Agency
08/06/2008 Posted by Sher0508
The sales agent was really nice to me before I purchased the flight ticket, however, after I made the purchases from her, no more service. Now, my flight got cancelled, I need her to help to reschedule my ticket. I contacted her more than 5 times, and until now, the problem is still not solved. Every time I talked to her, she said she would call me back, but she never called me back... I will NEVER order tickets from this office ever again!
06/26/2008 Posted by EL98121
I wrote a review previously but somehow AA Travel was able to get it removed. I am a busy person and am annoyed i need to rewrite this message, but feel that my experience will be highly valuable for anyone considering this company. This place is awful. My husband was traveling for work and we bought our ticket from them months in advance. We received an email itinerary confirmation, processed his visa through them, provided them w/ active credit card number to charge. There was no indication whatsoever that we were not confirmed on that flight. When he arrived at the airport on the day of, he was told that he had no ticket and he was not confirmed on the flight. W/ any international travel, there were long lines of angry people behind him, and annoyed agents at the counter that were frustrated. He had to call AA Travel immediately, and purchase the ticket AGAIN. Turns out they forgot to inform us that we needed to fill out a separate credit card authorization form in order for them to charge our account. They had two telephone numbers and an email address on file for us. It is inexcusable that they didn't bother trying to contact us. We ended up having to pay for a higher price for the ticket, along w/ additional charges incurred b/c of our last min ticket purchase. He was close to missing a flight which was a big deal, considering this was a business related travel. We have not bothered w/ asking for a refund for the difference b/c we simply do not wish to ever deal w/ this company again. They are irresponsible, unethical, and unprofessional. When they realized the major oversight..Ken in the office...had the audacity to laugh at the situation on the other end of the line. I don't understand where the humor was coming from.
Pros: convenient location
Cons: unethical and unprofessional
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