07/31/09

Amazing Customer Service

by fashiondiva1

The week i got engaged i made my first appointment at Marcellas. I knew that they had a great selction of bridal gowns and carried all the hottest designers. My best friend who got amrried a year ago, got her dress at Marcellas and loved working with the staff there. I cant believe these other reviews that im reading. My consultant was amaazing and helped me find the perfect dress. After placing my order the staff was helpful in helping schedule appointments for fittings, and accessories. They were AMAZING!!!!!! Im really glad i chose Marcellas over some of the other bridal boutiques in the area. They provided me with everything i was looking for in a dress shopping experience.

Thanks Marcella!

• Pros: customer service, gown selection, alterations
• Cons: What cons?

07/26/09

aweful

by coffeeplease

I went to Marcella's, ready to purchase a dress. The sales associates were down right rude. I was the only one in the boutique and they didn't ask me if I needed help and I had to flag one of them down to even try on a dress. After looking through their scant selection of dresses, I actually found a lovely dress among their sample dresses (beautiful vera wang). When I inquired about alterations on sample dresses, the girl who finally helped me get a dressing room informed me that they didn't alter sample dresses. Another sales girl saw I was trying on a sample dress and informed me that alterations on sample dresses started at $500. After contending with snooty girls at this supposed upscale and elegant boutique I left without the dress. I'm sure I can purchase it elsewhere. And if I can't I'll find a different dress. Marcella's is not getting any of my money or any more of my time.

• Pros: ?
• Cons: read on

02/19/09

Great Service, before your purchase...

by fairy26

I purchased my beautiful Jenny Lee dress last June. It just arrived last week. I was working with the most wonderful sales associate, Chelsey, she gave me awesome personalized service. When I called to check the shipping date of my dress toward the end of January I was told Chelsey was no longer with the company and that they had no idea when my dress would come in. This was unacceptable, considering I spent ample cash there. Several calls after that ended in the same manner. Then, one month after the expected delivery date I get a call saying my dress is in. Yay!!! So I try to make an appointment to verify it is the correct dress and pay the balance and they don't want me to because they are having a trunk show, but I have to pay by Monday. The sales girl told me "just pay over the phone". First off that is rude, second we spend over $6k there and it would be nice if i was still treated like a valued customer. and for that kind of money I would like to mak esure my dress is in good shape, and the right one!

• Pros: Great Dresses for a big budget, great sales service
• Cons: Customer service ends once your dress arrives.