07/12/08

Pride Ourselves in Customer Service

by aappowner

We are shocked to see the details in the review of June 12, 2008 - we have historically prided ourselves in our firendly service and desire to please our customers. As the owner of Antiques at Pike Place, I write this response after many hours of internal review and staff communication regarding customer service and it's importance. It is absolutely our goal to cater to repeat customers - this is a big part of our business, and we have repeat customers locally and around the U.S. and the world who fly in to shop at our store each year. Thanks for the feedback, and being specific on the date... it's this kind of feedback that will ensure we do not lose focus on our customers.

06/12/08

RUDE and Inconsiderate

by kmb_jmb

Living locally, I've been in the shop before and have even made purchases. However, last Saturday I had a terrible experience and will never go back. I was ignored while waiting for service (for 10 minutes, in the same spot, while others who came in after me were asked "oh, can I help you find anything?") And then when I went out of my way to ask a salesperson about a mirror with no price tag, the answer was "well, if you can get it down without damaging it, they'll check the price for you." At that point, I said "I'll skip it then." On my way out I did mention that the service was well below par and the response was NOT "I'm sorry" or even "what happened?" it was "we're busy." Ironically, there was nobody in line, and two staff members standing up by the register, chatting. If there were a rating LOWER than 1 star, I would give it. I am completely disgusted and would warn everybody not to bother with this place. They don't count on repeat business, and so treat customers poorly.

• Pros: I could walk out
• Cons: Rude staff, frustrating experience, messy, dirty and crowded store.

09/29/07

Just gets better with age

by yekenow

I have been to this place a million times. It's always been a favorite place for me to shop, but over the past year it has taken on a whole new look. The antiques are fresh, the sales people are friendly and the shop itself has taken on a whole new presentation that is elegant and inviting. The front window reflects the store - choc full of really neat stuff. I can't imagine anyone walking in and not finding something they like. It's not only a fantastic place to visit , it's a fantastic place to frequent.

• Pros: values everywhere, parking, variety