06/23/08

My eyes have seen the light of modern tests

by alpinelover

This is year ten or so of eyeglasses and contacts, so I've been to a few docs. Dr. Williams was thorough, careful, and friendly. He asked about my conditions, took careful notes in an integrated patient record management system. I watched over Dr. Williams' shoulder as he examined the scanned images of my eyes for abnormalities using different color pairings and brightness options. He was friendly, focused and professional. I was really excited that I didn't have to have my eyes dilated -- even as a new patient.

The glasses frames selection looks to be both affordable and hip. (They called me in right on time for my appointment, so I didn't have much time to look!) There were good magazines to read, the office was clean and modern, the front desk staff was attentive, and the upbeat Samba-like tunes were a welcome change from the typical elevator music at other offices. Clean, modern, and they take my insurance!

• Pros: new patients can fill out all of the "paper"work online before the appointment; takes insurance
• Cons: Not open before 9am

02/13/08

Great Customer Service

by TIMBERHO53

I went into this place because someone had told me that they had nice eye glass frames...I found a great pair with the help of a wonderful staff member. She was very nice, professional, and really knew her stuff! I picked out 2 pairs of frames and had pretty much made up my mind then she found a pair that really suited me and my facial features. She also stayed in my price range and did not try to push some mega bucks frames on me . I don't know if she works on commission or not but you will never know it if she does. I really felt like I received exceptional service! Highly reccommend!

• Pros: Excellent staff
• Cons: Can't think of any.