09/23/09

Looking for a relaxing spa experience? Go elsewhere!

by BNauman

Too bad there isn't a zero star rating.

I had a hectic week of meetings and based on the recommendation of a colleague was hoping for deep relaxation at Ummelina. Unfortunately the promise of the services as described on their website was never met. Instead throughout the entire Pacific Rim Journey they were either selling me on their products or trying to upsell me on services. I came to relax, I got a sales pitch at every turn while there, and I walked out $360 poorer and frustrated by the experience. I called and emailed to express my dissatisfaction and they essentially defended their practices, gave me an empty apology, and left it at that. I've been to a number of spas around the country, DO NOT waste your time or money on this place.

• Pros: Website that lures you into thinking it'll be memorable
• Cons: The service and the constant sales pitch for their products

07/11/09

Jaala is the best massage therapist!

by DJR7S

Jaala is an amazing massage therapist. We were on vacation from Chicago and needed some R&R. We scheduled a massage at Ummelina based upon a recommendation from a friend of ours that had visited Seattle about 8 months ago. All she could talk about was this spa experience. It really is that. They treat you well. JAALA is wonderful - she was my massage therapist. She listened to all my concerns and needs and was great. She has really strong technique, which I can appreciate being in the same industry and getting a massage/month, and utiliizes it well. I cannot say enough about Jaala - she is worth it. We each had a 90 min session and that would be my recommendation - it's worth it! Tell her Jason from Chicago sent you!

• Pros: Jaala's hands, smile, and technical ability
• Cons: traffic noise

03/26/09

Not a great spa experience

by cetha22

I received a $250 gift certificate for Ummelina for Christmas two years ago and finally decided to go use it. Ummelina came highly recommended so I was pretty excited. I scheduled a 60 minute massage ($90) and a facial ($120) and thought I would have enough for tips (or I could save it again to use towards something else.

First of all, the massage was okay. It wasn't great and I have certainly had better for less. The girl was nice and friendly so otherwise I have no complaints.

Moving on to the facial...I would have to say this experience turned me off of facials going forward. The main reason why I even felt compelled to write a review is because today, 5 days later, I am (STILL) more broken out than I have been since I was in high school! I'm embarrassed to be at work and had to cancel lunch plans yesterday because it is so bad.

The final straw was when the girl at the front desk said I owe $250 for services (not including tip). She then broke it down so I could determine how much tip to pay each person and it was, sure enough, $90 for the massage and $120 for the facial. Hmmm...I can still only get to $210. I was irritated at that point and just wanted to leave.

Overpriced, bad experience.

• Pros: Nice people
• Cons: Overpriced, mediocre massage, facial made me breakout