09/21/09

RUN AWAY. AVOID.

by KS100

I write this review with a heavy heart as I like to give my business to local companies, but please avoid this store. It's not that the staff is not nice - they just screwed up my order in a BIG way. Their attempts to rectify the situation were not acceptable and left me on my own to fix their mistake just a week before my wedding. I was faced with paying several hundred extra dollars towards fabric and seamstress fees due to their carelessness. Not to mention the extra stress no bride needs to have! Ever!

After my honeymoon, I asked I Do Bridal to refund the rush charges for my initial order, plus to pay for the extra fabric and fees that THEIR MISTAKE caused. After contacting the owner via email (she had previously ignored my two certified letters) she refused to pay. Enough said. Take your business elsewhere!

• Cons: I am giving them one star because I have to.

09/14/09

I would give them zero stars if I could

by Bgimlin

I am only giving this shop one star because I have to - I would rather give it zero stars.

I bought my wedding dress at IDB, and when I came in to get fitted for the dress, they took my measurements and recommended a size for me - they told me to go with the size that would be a little big on me, so I could be sure to sit comfortably, and we would just tailor to top parts a little.

well, when my mom and I went to pick up the dress, I tried it on. It was so tight that I couldn't breathe!!! And I know that I didn't gain any weight since the fitting, especially in my ribcage, where it compressed the most. The girls at the store told me not to worry, I could get the sides let out a little, just enough to make this "bigger" size dress comfortable. Well, that was a huge lie.

I took the dress to a tailor, who told me that we can't let out the sides because the embroidery on my dress went over all of the seams. She suggested I put in one of those lace-up backs, which doesn't match the style of my vintage-y dress at ALL. So I said no to that, and we went for a MUCH more time-consuming alteration, opening up the back lower so that I can breathe on my wedding day.

In addition to the "bigger" dress being too small, I found that the length is wrong - yes, my $100 "Custom" length requires that I wear 4-inch heels, so that I don't step on my dress. They even measured me in heels!!! WTF?

When I called to inform them of the mistakes that were made, they said that I am responsible for the dress size- they just make "recommendations," but it is up to me to make the final choice. Now why on earth would that be my final choice? They are supposed to be the "experts." Well, clearly they don't know what they are doing. Had I known that they employ people with an IQ of a gerbil at this store, I would have insisted on checking the sizes myself.

I asked for some knid of refund for what will inevitably be a huge alteration bill, and they refused. I have a good mind to report them.

I would warn EVERYONE away from buying from IDB. Wedding planning is stressful enough, there is no need to add on unexpected alterations and frustration to the process.

• Pros: none
• Cons: read the review

08/21/09

Wonderful Bridal Boutique

by Elgie

The staff at I Do Bridal are knowledgeable and extremely friendly. I tried on about a third of the store in a little more than an hour, and thanks to the personable staff it was a pleasant experience instead of a stressful one. I received my dress quickly, and it looked perfect. I purchased my dress, shoes, and hair piece there for less than $1000.00. The dresses are exquisite, yet extremely affordable. I Do Bridal does not offer in house alterations though, and it was a bit of a hassle to get them done elsewhere. Despite this, I Do Bridal was very helpful in recommending good tailors. I encourage every bride to check out their store. Their window displays alone are worth the visit.

• Pros: Friendly staff, great selection, excellent customer service
• Cons: No alterations in house