12/11/08

Stingy Return Policy

by wallingmont07

I purchased a defective item from this store (a cool old fashioned phone attachment to a cell phone). It was pricey ($50) but seemed worth it for the cool factor. However when I got it home it turned out to work only one way (people calling could hear me, but I couldn't hear them). I returned to the store looking for a refund but was told store credit was my only option. This seems unreasonably stingy to me considering I bought the item with the clear expectation that it would work. Even after demonstrating to the sales person the phone's defect using both the model I bought and a seperate model in the store I was still told (and now quite rudely) that my only option was an exchange. I have no use or interest in the other overpriced items in the store, what I could use is my $50 back.

• Cons: rude treatment and stingy return policy

09/16/08

Terribly unprofessional

by cjsr

Not family friendly. A salesperson made a mean and unprofessional comment to me about my child. He had a point, although his approach was totally inappropriate and unprofessional. He could have said what he needed to in a kind way -- it's called customer service. When I left I felt like I had been in a fight. They've lost my business and my recommendation.

10/14/07

BEST PLACE IN FREMONT!!!

by seattlechick

This is such a cool place!! They have great leather boots and clogs!! The outside of this store is amazing!! The corner of the building has like a rocket ship thing and they painted the outiside pink with flowers.My mom and I always have a good time in this store.