Green Lake Jewelry Works
Seattle, WA 98125
Phone: (206) 527-1108
- Hours:
- Mon, Fri, Sat 10am--6pm, Tue, Wed, Thu 10am--8pm, Sun 10am--5pm
Editorial Description for Green Lake Jewelry Works
Specializes in custom design; preliminary computer design meets hand engraving, stone setting, fabricating. Custom options include filigree, shank and more.
Insider Tips
The ExtrasThe open workshop takes up half of the showroom floor for customers to watch their designs being created.
User Reviews for Green Lake Jewelry Works
03/16/2008 Posted by jgetz
I stopped into GLJW to have a consultation about my ring. It is an antique platinum setting and my center stone was loose. My first hope was to determine it the diamond needed to be reset and also to get some help considering a new setting. It was around six pm and there was only one other couple in the show room. It looked like about 5 staff were working in the back . . . I stood around for easily 5 minutes. Long enough for the husband in the couple to mention " I guess they don't want your business". Once a young woman came over, I asked if they were getting ready to close - thinking my timing was off. She bruskly shared - "we are open until 8". I told her my situation and concerns about my diamond. She took my ring, spun on her heels and consulted with one of the jewelers. When she returned she merely stated that they could tighten it if I wanted, but they didn't think there was risk of losing my stone. Ok - how much? I asked. $50. Really? OK I decided that they didn't want the work or to provide any customer service beyond this - so I left. No consultation, no information about how to arrange this if it was not feasible at that time. Nothing. I eventually took my ring up to GB Heron in Bellingham where they cleaned, tightened and gave advice about my prongs - for the tune of 15 bucks. Unbelievable. The service and attitude of the young woman at GLJW was terrible. Really too bad for such a nice shop - she should not be at the front of the house.
Pros: nice showroom
Cons: terrible customer service
02/11/2008 Posted by Mellicia
We Loved Emily and we LOVE our rings. My fiance proposed with his grandmother's wedding ring and I also had my grandmother's wedding ring. So, we wanted to design a new engagement ring using the stones from the other two. Emily was fantastic. We brainstormed together and eventually came up with the PERFECT ring. We used all the stones from the first two and GLJW even cut the setting out of my grandmother's ring and put it in the new one. I get comments on my ring constantly. Even better, it's a symbol of both of our families that also reflects my style. And, I know we couldn't have done it without Emily. We never felt pressured to make decisions or to go with an idea she had. In the end, we bought both wedding bands and the engagement ring from GLJW. Don't even think about buying a ring somewhere else before visiting GLJW.
Pros: Creativity, customer service
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