03/30/09

Poor service, good selection

by barbiecore

I got a fair amount of attn while picking out my glasses here. (they ran me 400 bucks!!) But when I picked them up I felt rushed and ignored. The guy that helped me did not sit me down at a table; I was standing at the counter the whole time, and he was leaving me in the middle of the fitting to help other people. I was/am having trouble seeing and they insisted it was just me or a problem with my prescription and made me feel rushed. When I called to request an appt they informed me apts are not an option unless you want to pay for a doctor's apt, and you just have to go in and hope its not busy and someone will devote to you the time it requires to properly fit and check a new pair of glasses. Not only is my vision messed up, they didn't even fit the glasses right! I got better service at Lenscrafters, which is kind of tragic if you ask me.

• Pros: cool glasses
• Cons: poor service

08/13/08

Knock-your-socks off frames and down-to-earth service!

by Nema67

I've been in glasses since age eight and have been going to Eyes On Fremont for the last ten years. I decided long ago that if I have to wear glasses, I want to WEAR glasses, so I am always on the lookout for the striking and unusual frame, (and by that I don't mean crazy or flashy, although they have a few of those two). I'm also of the old school that not only appreciates excellent customer service but expects it and I will not spend my money where it does not exist. These two requirements have made EOF my go-to for frames and lenses. I have never failed to encounter caring, friendly staff and, by this time, know them all. They also know my tastes and that makes our collabarations a joy. To illustrate the level of service. My last pair of new frames, (about 18 months ago), were purchased after a staff member noticed a new pair that came into the shop, immediately knew they would be great for me and called to let me know I must come in and see them. She was so right ! I feel great wearing them and I can honestly say that not a week has gone by since that I do not receive at least one favorable comment on my glasses. What more could I ask......I'm happy, EOF is happy and apparently we're making at least one person a week happy too........lol. For those of us who wear glasses, Eyes On Fremont is an opportunity and a gift, don't miss out!

01/17/07

Customer Unfriendly

by bols2

I found the frames I liked there, but then the options narrowed considerably. They won't have anything to do with your insurance, won't give you an estimate you can take to your insurance before you actually buy the glasses and, the final insult, they would not even tell me the manufacturer of the frames or give me any info about them so i could check myself. I ended up going somewhere else just because of their attitude.

• Pros: Good selection
• Cons: They are customer unfriendly when it comes to all other details