Seattle
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Sound Mind & Body Gym
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Let this be a cautionary tale. The basketball court has no good balls, the floor is dirty and slippery. The gym closes 15 mins early for no reason often. BUT, most importantly- The owner is one of the most miserable people I have ever tried to talk to. I thought maybe I was being a little ridiculous, but I see the other reviews here confirm my opinion. Totally unaccommodating. May lord have mercy on her soul.…
Strange approach to customer service.
It's hard to fathom the mangement philosophy at SMB. I have personally witnessed three seperate clients complain about the same broken stair climber over the course of several weeks. Management
response in each case was to reassure the client and return the equipment to the floor. This machine could easily result in injury to the unwary. One client turned the machine upside down where it stood but management simply returned it to general use.
The staff is not particularly helpful or friendly and the owner is exactly as many of these reviews describe her: the worst enemy a small business ever had. She's a penny pinching, unfriendly and unwelcoming person who is happy to overcharge for lousy service. My guess is that the reason the staff is so unresponsive is that they are terrified of her.
If ony the place wasn't so damn convenient I would quit...…
Clean, well maintained, upbeat!. SMB is a great place to work-out. Not a meat-market, experienced staff to help out. Great atmosphere and lots of space. Easy to get a good workout completed in an efficient mannor. Love it!
avoid this place. My membership was ruined by an interaction I had with the owner. As a small business owner myself I cannot understand treating clients with no respect for no reason.
No sweating allowed!.
Seriously?!?!?!?!?!?!!!! There is actually a sign up now that says "You must stay towel dry on the machines... do not let your sweat drip onto and into the machine" Then it goes on to some stupid
explanation of how it's bad for the machines and hard to maintain them when people are dripping sweat all over the place.
How the **** am I supposed to not sweat on a step mill? I train for hiking on that and am sweating after 10 minutes. What? Am I supposed to turn off my sweat glands temporarily or something?
How about this? Take the $150 I wasted on my joining fee and hire someone to clean the equipment once in a while. That's a novel idea.
I can't get over this. It's a gym... people sweat!!
This place is way to uppity for me, I'm out.…
