Snowboard Connection
Seattle, WA 98109
Phone: (206) 467-8454
- Hours:
- Mon-Sat 10am-8pm, Sun 11am-6pm
Message from Snowboard Connection
Snowboard, Skate, Surf-Huge Selection of Gear and Clothing
- Snow and Streetwear
- Dozens of Brands, Designers
- Snowboard Rentals
Paid advertisement by Snowboard Connection.
Editorial Review for Snowboard Connection – by Laura Slavik
In Short
Occupying the same old warehouse space in Pioneer Square for more than a decade, this store puts the "h" in hanging out. A vinyl sofa allows customers to get comfortable, while a television showing trick skateboarding (summer) or snowboarding (winter) offers a continuous loop of daredevil entertainment.
Editorial content is independent of paid advertisers. Any expenses are paid for by Citysearch.
User Reviews for Snowboard Connection
01/21/2008 Posted by psuiter
I have been a loyal customer of REI for years being an avid outdoor person and snowboarder. I recently gave SnowCon a chance to support local business--BIG MISTAKE. I purchased a pair of pants that after wearing once deteremined that I didn't like them. As we all know, this happens frequently where you don't really know if gear is right for you until you try it. I was treated terribly by their staff and made to feel ridiculous that I was trying to return something that I had worn. It is their store policy not to accept returns if you have used the item--EVEN ONCE!!! They said that this is due to them being owned by a husband and wife and they can't afford it. Well, I guess they can afford to lose customers. I will never darken their doorstep again and suggest you do the same. At REI staff is always friendly and helpful--and you can actually return gear that you purchase that you decide you don't like--CRAZY CONCEPT!!!!!
Cons: Return Policy and Terrible Customer Service
12/30/2007 Posted by teshredstoo
I work seasonally up at Mt. Baker and have been shopping at SnoCon for years. The new loc at Yale Ave got some sweet gear and boards but the last 3 times I've been there the reps ignore you. Recently I went with the intention of buying the Burton SL-10's and after a while of standing there in the boot section with a boot in hand looking for a rep to help me out with a size I figured they were busy so left and ran across the street to REI to check stuff out. I returned 25 min later to the same crappy service. I browsed the entire store for other gear and came back to the boots last, still ignored by 3 reps chatting with eachother, one was b.s.'ing with non-customers, and one actually gave me eye contact to walk right past me to chat with another rep's customer about their dog. I witnessed a couple that was in the store that entire time unable to get assistance, as well and couldn't believe that we were all being ignored so blatantly. I put the $450 boot back on the shelf along with the coat, two pairs of pants, and gloves I had picked out, and excused myself from the store a second time intending to contact the owner of SnoCon to see if they're aware that their rude reps are allowing customers to leave their store with intent to buy gear. If my size boot was on the floor I'd have brought them straight to the cash register to pay. That's how easy the sale would have been, but it's hard for me to justify going back to be ignored by losers who don't care for their jobs very much.
Pros: Good selection, newest gear at the same prices everywhere else
Cons: Pay for parking to get TERRIBLE CUSTOMER SERVICE-maybe staff just unknowledgeable so they avoid you?
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